Exam 5: Focus on Service Processes

The following questions are based on the below cafeteria flowchart and the information provided in the table. Customers start at counter A and move to Counter B. Customers then choose one of two counter Cs and then move on toward Counter D. Customers then choose one of two counter Es and then move on toward Counter E. INFORMATION TABLE -Where is the bottleneck located in this example?

The following questions are based on the below cafeteria flowchart and the information provided in the table. Customers start at counter A and move to Counter B. Customers then choose one of two counter Cs and then move on toward Counter D. Customers then choose one of two counter Es and then move on toward Counter E. INFORMATION TABLE -What is the process time for Counter E?

The following questions are based on the below cafeteria flowchart and the information provided in the table. Customers start at counter A and move to Counter B. Customers then choose one of two counter Cs and then move on toward Counter D. Customers then choose one of two counter Es and then move on toward Counter E. INFORMATION TABLE -Based on its current configuration, the cafeteria's service cost per meal is:

The following questions are based on the below cafeteria flowchart and the information provided in the table. Customers start at counter A and move to Counter B. Customers then choose one of two counter Cs and then move on toward Counter D. Customers then choose one of two counter Es and then move on toward Counter E. INFORMATION TABLE -What is the activity time for Counter C?

The following questions are based on the below cafeteria flowchart and the information provided in the table. Customers start at counter A and move to Counter B. Customers then choose one of two counter Cs and then move on toward Counter D. Customers then choose one of two counter Es and then move on toward Counter E. INFORMATION TABLE -If an extra counter is located at the bottleneck location, what is the new service cost per meal?

The following questions are based on the below cafeteria flowchart and the information provided in the table. Customers start at counter A and move to Counter B. Customers then choose one of two counter Cs and then move on toward Counter D. Customers then choose one of two counter Es and then move on toward Counter E. INFORMATION TABLE -How many customer can this cafeteria process in an hour?

Blueprints identify all of the following process steps except:

The following questions are based on the below cafeteria flowchart and the information provided in the table. Customers start at counter A and move to Counter B. Customers then choose one of two counter Cs and then move on toward Counter D. Customers then choose one of two counter Es and then move on toward Counter E. INFORMATION TABLE -If an extra counter is added at the bottleneck location, how many customers can the cafeteria process in an hour?

With regards to the concept of "production-lining", the rules, regulations, and procedures that facilitate the production of a standardized product are called:

INFORMATION TABLE Based on the above cafeteria flowchart and the information provided in the table: (a) What is the service cost per meal?; (b) If you were to add another station to fix the current bottleneck, where would you add it?; and (c) How does this affect the service cost per meal?

The major goal of the plant-within-a-plant-concept is to:

One of the most common techniques used to analyze and manage complex processes is:

An Automatic Teller Machine (ATM) is an example of:

Which of the following strategy is not on the list regarding overcoming some of the problems of service operations?