Exam 12: Communication and Conflict Resolution Skills

Steven, the legal representative of a company entering into a joint venture with another firm, formulates an agreement after discussions with his counteparts. The agreement is such that both companies are satisfied and stand to gain from the joint venture. The given example shows the _____ style of conflict management.

Which of the following examples illustrates an indirect tie according to the strength-of-ties perspective?

The purpose of collaboration is to:

Being the first to listen during a negotiation session results in distrust.

A symptom of conflict with extremely negative consequences is when an organization:

Beginning with an extreme demand is the best approach toward negotiation.

During negotiations, the focus should be on positions rather than interests.

A problem noted with selective listening on the part of the leader is that it can block him or her from paying attention to a full range of problems.

The _____ style of conflict management is halfway between domination and appeasement.

It is much easier to persuade people who like you.

A frame in communication is built around the best context for responding to the needs of others.

Bartering is a form of negotiation in which _____.

Sprinkling business talk with jargon is useful in:

A useful contributor to inspirational communication is to sprinkle a conversation with emotion-provoking words.

A communication strategy that can make people appear powerful is:

A challenge for the leader who wants to listen carefully to subordinates is that most people speak much faster than they can listen.

In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person's culture is:

Effective communication is a major tool the leader can use to inspire organizational members to take responsibility for creating a better future.

Materials handling manager Mary Ann wants to make the rounds. Therefore, she:

Gavin, the chief executive officer of a pharmaceutical company, is scheduled to address the company's research and development team to appreciate their achievements and present the company's agenda for the next year. Gavin prepares his speech focusing on the research team's activities and plans relevant to their function. In order to convey power and authority, what are the steps to be taken by Gavin while delivering the speech?