Exam 12: Communication and Conflict Resolution Skills

Morris, a team manager, needs to write an email to his team members about the targets to be achieved for the year. He decides to write a front-loaded message to convey the necessary information. Hence Morris is most likely to:

The _____ is a leadership network aimed at doing one's assigned task more effectively.

Team leader Steve wants to personally observe the problems and developments within his team. Which of the following techniques is most likely to suit his purpose?

It is easier for the leader to influence others when he or she can make the constituents believe the resource at issue is in abundant supply.

A major listening problem many leaders face is that they:

Which of the following examples shows the use of a power-oriented linguistic style?

A basic principle of persuasion is:

Which of the following examples illustrates selective listening?

A person's linguistic style:

Bright Inc., a company exporting electrical appliances, fails to deliver a large shipment on time to a customer in a different country due to certain technical problems, In order to avoid embarassment, the officials of Bright Inc. conduct themselves in a dignified manner as they may have to deal with the customer in future. Which of the following aspects of negotiation is seen in the given example?

James, a manager, inspires his team members to be prompt in meeting project deadlines by completing his tasks on time. Which of the following principles of persuasion is seen in the given scenario?

Mark, the manager of the marketing team of a company, often contacts the members of the finance team for budget-related details. Mark needs this information to design marketing strategies that fall within the allocated budget. Which leadership is Mark using for performing his tasks efficiently?

In terms of leadership and management, listening is:

A useful variation of the collaborative style of conflict management is to:

Susan, a telemarketing executive of a company producing household appliances, receives a complaint from one of the customers for a week's delay in delivery. In order to pacify the customer, Susan offers to deduct delivery charges. Susan takes this decision because the customer happensto be a regular user of the company's products and she does not want the company to lose a valuable customer. Which style of conflict management is Susan using in the given example?

To persuade group members to accept their idea, it is recommended that leaders:

The recommended way for a manager to make the rounds is to start the work day with an e-mail message to all direct reports asking for their input on problems and concerns.

When attempting to resolve conflict between two group members, leaders are advised to:

Which one of the following is the farthest removed from a power-oriented linguistic style?

Stuart, the director of a company producing electrical appliances, is preparing to address the sales team to appreciate their performance. When preparing his message for the speech, Stuart should ensure that _____.