Exam 11: Conflict Management

There are only two nurses in a physician's office, and they both want Friday off. The office needs to have a nurse on duty, so they agree to each work a half day to make sure the office is covered. What type of conflict behavioral style is this?

If a physician and patient need a controlled, structured setting, they may wish to try which of the following?

When you are thinking about a conflict and your inner voice is talking to yourself, what type of conflict response is this?

You break out in a sweat after a conflict. What type of conflict response is this?

The process by which a neutral third party facilitates dispute resolution is called:

Two different hospitals decide to have a contest to see which hospital can raise the most funds for a local cancer research center. This is considered:

What organization requires healthcare organizations to establish policies and procedures for conflict management?

Alternative dispute resolution is a solution to conclude complicated, costly, and time-consuming conflicts in the healthcare arena in which way?

A fire has broken out on the fifth floor in a hospital, and Mrs. Smith is on the fourth floor. She demands to receive care before anybody on the fifth floor. What type of conflict behavioral style is this?

When people bargain for what they want, which resolution method are they using?

Which is considered disruptive behavior?

Which is not one of the usual stages of mediation?

A patient enters a physician's office very upset about her bill. After speaking to the office manager, she is still upset and threatens her. This is considered:

When you feel rage after a conflict, this is considered what type of conflict response?

The "captain of the ship" doctrine refers to:

A physician really needs the day off for a personal issue, and always works for other physicians when they need to be out of the office. No other physician in the practice will work for him, so he misses his important family event. What type of conflict behavioral style is this?

A nurse is totally ignoring the wishes of her coworkers as well as the policies of the institution, and many of them are fed up with her antics. Another nurse encourages her coworkers to "give it time, it will blow over," after one of her tirades. What type of conflict behavioral style is this?

The Joint Commission's standards of performance, in regards to conflict management, refer to:

Which is used in numerous situations with patients, families, coworkers, and employer-employee situations?

In 2008, TJC identified that the lack of _____ skills was the root cause for disruptive behavior.