Exam 4: The Internal Assessment

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In most industries, the major costs of producing a product or service are incurred within

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Which ratio would be considered an activity ratio?

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The heart of an information system is a database containing the kinds of records and data important to managers.

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Increased efficiency, quality, productivity, and job satisfaction can come from cross-training workers.

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According to James Van Horne, what are the three decisions that comprise the functions of finance? Describe each function.

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Which management function includes breaking tasks into jobs, combining jobs to form departments, and delegating authority?

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Selling includes all of these marketing activities EXCEPT

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The process of performing an internal audit, compared to the external audit, provides more opportunity for participants to understand how their jobs, departments and divisions fit into the whole organization.

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Opportunities are a firm's distinctive competencies that cannot be easily matched or imitated by competitors.

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Established companies are coming to realize that their next generation of potential customers spends more time online than watching TV.

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A standardized set of behaviors used to manage anxieties is called a

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Motivation is one explanation why some people work hard and others do not.

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Benchmarking is an analytical tool used to determine whether a firm's value chain activities are competitive compared to rivals.

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Organizational resources include all of the following EXCEPT

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Distribution becomes especially important when a firm is striving to implement a product development or backward integration strategy.

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Marketing research is the systematic gathering, recording and analyzing, of data about problems relating to the marketing of goods and services.

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The Internal Factor Evaluation Matrix should include from 10 to 20 internal factors.

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Metaphors are handed-down narratives of some wonderful event that are based on history but have been embellished with fictional detail.

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Most producers today sell their goods directly to consumers.

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Constructing an Internal Factor Evaluation Matrix is a summary step when conducting an internal strategic-management audit.

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