Exam 7: Management Techniques and Problem Solving Skills for Health Unit Coordinating

A structured group activity used in quality improvement that allows three to 10 people to tap into the creativity of the group to identify new ideas is called:

The wear and tear of day-to-day living with the feeling that one is a square peg trying to fit into a round hole is known as:

The purpose of a central supply discrepancy report is to:

The telephone in a patient room is not functioning properly.The HUC would notify the:

A requirement of The Joint Commission (TJC)that improves quality at every level of every department for every function of the health care organization is:

An ineffective method of responding to a visitor's complaint regarding his wife's care from the previous day (your day off)would involve:

When returning from a break,the HUC should:

Ergonomics is concerned with:

An effective time management technique for an HUC to use is:

The HUC would use a notepad or memory sheet to:

Supplies stored on a nursing unit vary depending on the:

The EMR with CPOE was newly implemented,and the doctors,along with all hospital staff,were informed by administration that all doctors' orders must be typed into the patient's EMR by the patient's doctor without exception.A week later,a doctor on staff insisted on handing the HUC a set of orders.The best response by the HUC would be:

Nursing unit 4A has three lumbar puncture (LP)trays.Yesterday,there were five.Central services received a patient charge for one,meaning that a patient was not charged for an LP tray.This would be brought to the nursing unit's attention on the:

A nurse asks the HUC to find out how much blood is required to perform a laboratory test ordered on a patient.The HUC would find this information in the:

Reusable equipment that has been discontinued would be placed in the:

A visitor approaches the nursing station when the HUC is extremely busy.The best response by the HUC would be to:

Saying no tactfully when asked to do additional work if there truly is not time is:

A patient was charged for two knee immobilizers,even though only one was used.The correction will be reflected on a:

A practical suggestion for avoiding common workplace injuries is to:

The HUC must have organizational skills and must know the importance of certain tasks over others.Which of these tasks would have the highest priority?