Question 1

The Internet has resulted in lower search costs, increased price comparison, and lower prices to consumers for which insurance product line?

Accepted Answer

A) term life insurance 
B) automobile insurance 
C) health insurance 
D) property and casualty insurance 
A) term life insurance 
B) automobile insurance 
C) health insurance 
D) property and casualty insurance

Question 2

Craigslist is a player in which of the following online services markets?

Accepted Answer

A) real estate services and career services 
B) insurance services and brokerage services 
C) travel services 
D) online accounting services 
A) real estate services and career services 
B) insurance services and brokerage services 
C) travel services 
D) online accounting services

Question 3

In ________, all of a customer's financial (and even nonfinancial)data are pulled together at a single personalized Web site.

Accepted Answer

A) account aggregation 
B) a financial portal 
C) integrated financial services 
D) EBPP systems 
A) account aggregation 
B) a financial portal 
C) integrated financial services 
D) EBPP systems

Question 4

Describe the virtual merchant business model and its unique challenges in becoming financially viable.

Accepted Answer

Virtual merchants are single-channel e-c

Question 5

All of the following are challenges faced by bricks-and-clicks firms except:

Accepted Answer

A) coordinating prices across channels. 
B) handling returns of Web purchases at retail outlets. 
C) building a credible Web site. 
D) building a brand name. 
A) coordinating prices across channels. 
B) handling returns of Web purchases at retail outlets. 
C) building a credible Web site. 
D) building a brand name.

Question 6

Approximately ________ % of the United States labor force is involved in providing services.

Accepted Answer

A) 50 
B) 60 
C) 70 
D) 80 
A) 50 
B) 60 
C) 70 
D) 80

Question 7

Which of the following statements is not true?

Accepted Answer

A) Price competition among online travel services is difficult as comparison shopping for better prices is easy. 
B) Online travel services is one of the few sectors in which extensive disintermediation has occurred. 
C) The ability of travel products and services to be commoditized is a significant factor in the explosive growth of the online travel services industry. 
D) The online travel services industry has gone through a period of consolidation. 
A) Price competition among online travel services is difficult as comparison shopping for better prices is easy. 
B) Online travel services is one of the few sectors in which extensive disintermediation has occurred. 
C) The ability of travel products and services to be commoditized is a significant factor in the explosive growth of the online travel services industry. 
D) The online travel services industry has gone through a period of consolidation.

Question 8

Which of the following is an on-demand service company focused on lodging?

Accepted Answer

A) Uber 
B) Lyft 
C) Airbnb 
D) Task Rabbit 
A) Uber 
B) Lyft 
C) Airbnb 
D) Task Rabbit

Question 9

Describe the state of the online retail sector today.

Accepted Answer

The online retail sector is one of the s

Question 10

All of the following are challenges for catalog merchants except:

Accepted Answer

A) high costs of printing and mailing. 
B) building a credible Web site. 
C) the need to bring staff in or manage new technology. 
D) building sophisticated order entry and fulfillment systems. 
A) high costs of printing and mailing. 
B) building a credible Web site. 
C) the need to bring staff in or manage new technology. 
D) building sophisticated order entry and fulfillment systems.

Question 11

All of the following are terms used to describe on-demand service companies except:

Accepted Answer

A) mesh economy. 
B) collaborative commerce. 
C) we-commerce. 
D) omni-channel commerce. 
A) mesh economy. 
B) collaborative commerce. 
C) we-commerce. 
D) omni-channel commerce.

Question 12

All of the following statements about the MOTO sector are true except:

Accepted Answer

A) compared to general merchandisers, the transition to e-commerce has been easier for MOTO firms. 
B) the MOTO sector is also referred to as the specialty store sector. 
C) MOTO was the last technological revolution that preceded e-commerce. 
D) distribution of catalogs is one of MOTO retailers' biggest expenses. 
A) compared to general merchandisers, the transition to e-commerce has been easier for MOTO firms. 
B) the MOTO sector is also referred to as the specialty store sector. 
C) MOTO was the last technological revolution that preceded e-commerce. 
D) distribution of catalogs is one of MOTO retailers' biggest expenses.

Question 13

The MOTO sector of the retail industry is most similar to the ________ sector.

Accepted Answer

A) specialty stores 
B) general merchandise 
C) online retail sales 
D) consumer durables 
A) specialty stores 
B) general merchandise 
C) online retail sales 
D) consumer durables

Question 14

How many retailers generate approximately 90% of all retail e-commerce sales?

Accepted Answer

A) 10 
B) 100 
C) 1,000 
D) 10,000 
A) 10 
B) 100 
C) 1,000 
D) 10,000

Question 15

Which of the following has the second-highest share of online retail sales?

Accepted Answer

A) omni-channel merchants 
B) virtual merchants 
C) catalog merchants 
D) manufacturer-direct 
A) omni-channel merchants 
B) virtual merchants 
C) catalog merchants 
D) manufacturer-direct

Question 16

In 2015, approximately what percentage of Internet users over the age of 14 made a purchase at an online retail store?

Accepted Answer

A) 35% 
B) 55% 
C) 75% 
D) 95% 
A) 35% 
B) 55% 
C) 75% 
D) 95%

Question 17

Which of the following is not an example of a virtual merchant?

Accepted Answer

A) Overstock 
B) Wayfair 
C) Rue La La 
D) Dell 
A) Overstock 
B) Wayfair 
C) Rue La La 
D) Dell

Question 18

Discuss the issue of consolidation in the online travel services industry.

Accepted Answer

The online travel services industry has

Question 19

All of the following services require extensive personalization except:

Accepted Answer

A) financial services. 
B) legal services. 
C) medical services. 
D) accounting services. 
A) financial services. 
B) legal services. 
C) medical services. 
D) accounting services.

Question 20

About 90% of Internet users in the United States are now online buyers.

Accepted Answer

A) True 
 B)False

The Internet has resulted in lower search costs, increased price comparison, and lower prices to consumers for which insurance product line?

Craigslist is a player in which of the following online services markets?

In ________, all of a customer's financial (and even nonfinancial)data are pulled together at a single personalized Web site.

Describe the virtual merchant business model and its unique challenges in becoming financially viable.

All of the following are challenges faced by bricks-and-clicks firms except:

Approximately ________ % of the United States labor force is involved in providing services.

Which of the following statements is not true?

Which of the following is an on-demand service company focused on lodging?

Describe the state of the online retail sector today.

All of the following are challenges for catalog merchants except:

All of the following are terms used to describe on-demand service companies except:

All of the following statements about the MOTO sector are true except:

The MOTO sector of the retail industry is most similar to the ________ sector.

How many retailers generate approximately 90% of all retail e-commerce sales?

Which of the following has the second-highest share of online retail sales?

In 2015, approximately what percentage of Internet users over the age of 14 made a purchase at an online retail store?

Which of the following is not an example of a virtual merchant?

Discuss the issue of consolidation in the online travel services industry.

All of the following services require extensive personalization except:

About 90% of Internet users in the United States are now online buyers.

The Revolution Is Just Beginning

E-Commerce Business Models and Concepts

E-Commerce Infrastructure: the Internet, Web, and Mobile Platform

Building an E-Commerce Presence: Web Sites, Mobile Sites, and Apps

E-Commerce Security and Payment Systems

E-Commerce Marketing and Advertising Concepts

Social, Mobile, and Local Marketing

Ethical, Social, and Political Issues in E-Commerce

Online Content and Media

Social Networks, Auctions, and Portals

B2b E-Commerce: Supply Chain Management and Collaborative Commerce

Filters

Exam 9: Online Retailing and Services

The Internet has resulted in lower search costs, increased price comparison, and lower prices to consumers for which insurance product line?

Craigslist is a player in which of the following online services markets?

In ________, all of a customer's financial (and even nonfinancial)data are pulled together at a single personalized Web site.

Describe the virtual merchant business model and its unique challenges in becoming financially viable.

All of the following are challenges faced by bricks-and-clicks firms except:

Approximately ________ % of the United States labor force is involved in providing services.

Which of the following statements is not true?

Which of the following is an on-demand service company focused on lodging?

Describe the state of the online retail sector today.

All of the following are challenges for catalog merchants except:

All of the following are terms used to describe on-demand service companies except:

All of the following statements about the MOTO sector are true except:

The MOTO sector of the retail industry is most similar to the ________ sector.

How many retailers generate approximately 90% of all retail e-commerce sales?

Which of the following has the second-highest share of online retail sales?

In 2015, approximately what percentage of Internet users over the age of 14 made a purchase at an online retail store?

Which of the following is not an example of a virtual merchant?

Discuss the issue of consolidation in the online travel services industry.

All of the following services require extensive personalization except:

About 90% of Internet users in the United States are now online buyers.

The Revolution Is Just Beginning

E-Commerce Business Models and Concepts

E-Commerce Infrastructure: the Internet, Web, and Mobile Platform

Building an E-Commerce Presence: Web Sites, Mobile Sites, and Apps

E-Commerce Security and Payment Systems

E-Commerce Marketing and Advertising Concepts

Social, Mobile, and Local Marketing

Ethical, Social, and Political Issues in E-Commerce

Online Content and Media

Social Networks, Auctions, and Portals

B2b E-Commerce: Supply Chain Management and Collaborative Commerce

Filters