Exam 8: Communicating in Groups and Teams To Achieve Professional Goals

Complete the sentence below by using each of the following words once only to best effect. authority, business, debate, procedure, record Formal meetings in the workplace include boards and annual general meetings, where the emphasis is on democratic discussion and ________, adherence to rules and ________, ensuring fair play and a proper ________ of decisions, and where the chairperson has the ________ and confidence of the meeting to conduct the ________ of the meeting in an orderly way.

For which of the following meetings would it be essential to use formal meeting procedure?

Which is not an effective criterion for decision-making?

Jessie went to a team meeting and started joking around, throwing paper airplanes, and texting on his phone.What role is Jessie playing in the meeting?

Which of the following statements best describes the nature of self-directed teams?

What defines a win-win approach in resolving conflict?

Which of the following is the name of one of Tuckman's phases of team development?

What defines a maintenance role in team-building?

A major approach to developing skills for conflict management has emphasised: seeing conflicts as ________; listening carefully and with ________; stating your own point of view ________; creating a ________ of choices; and recognising the special role of the ________ and the importance of neutrality.

Which of the following would be a good example statement of metaphorical thinking for team building?

How does a group become a team?

What is an advantage of a formal meeting?

In the workplace, it is advisable for an effective and professional communicator to:

What is the role of the chairperson in a meeting?

Communication patterns in groups develop according to:

Group norms are social standards of behaviour in groups:

Which of the following is not a symptom of groupthink?

A group or team meeting that follows a problem-solving approach could structure its meeting in phases such as:

Which of the following would be best to recommend to a team who wanted to monitor their effectiveness?

Creative problem-solving techniques have been defined as including: