Exam 6: Performance Management and Appraisal

Which of the following is not something effective performance management should do?

A guided self-appraisal system using an MBO is a four-stage process. Which of the following is the third step in the process?

Which of the following is true about graphic rating scales?

The manager of HR feels it is necessary for employees to think about their strengths and weaknesses and set goals for improvement. Consequently, the HR manager is designing a _______________ program.

A legally defensible performance appraisal system should include which of the following?

At a large catalog-based retail company, supervisors randomly listen in on calls handled by customer representatives to make sure that the customers are greeted politely, orders are taken accurately, order details are repeated to the customer, and that customers are thanked for their order.This is a _______________-based type of performance appraisal system.

_______________ recognizes that employee performance is multi-dimensional and crosses department, organizational, and global boundaries.

The simplest methods for appraising performance are the _______________.

At High Flyer Airlines, managers rate their subordinates on a continuum from 1 to 7. A score of 1 indicates unsatisfactory performance, and a score of 7 indicates superior performance. High Flyer uses a _______________ as its performance appraisal method.

Which of the following best describes the manager's role in the developmental aspect of performance appraisal?

Clint, the owner of a moving company, has developed a performance appraisal system for his customer representatives and truck drivers. He evaluates each of these employees on his/her attitudes toward the company and customers, initiative in developing new business, and creativity in solving problems.Clint's performance appraisal system is _______________-based.

Identify the two uses of performance appraisals, and discuss the specific activities that are part of each.

A supervisor's rating of an employee's attitude is an example of a/an _______________ of performance.

In a feedback system, evaluation is the way the system reacts to the facts, and it requires performance standards.

Employers can separate the administrative, developmental, and compensation elements of performance appraisals by holding separate time-spaced discussions for each.

One advantage of having supervisors and managers rated by their employees is that this type of rating program can help make the managers more responsive to employees.

Performance appraisals at Swamp Blossom Designs, Inc.always occur on the employee's anniversary of employment. A standard protocol is in place to report managerial impressions and observations on employee performance. This is an example of_______________.

In a sense, the sum of all performances in all jobs in the organization should equal the _______________.

The primacy effect is a rater error in which the rater gives greater weight to information received first.

Which of the following is not a common dimension used to measure individual performance?