Question 1

There is a standard form used with the MBO process.

Accepted Answer

A) True 
 B)False  False

Question 2

In performance appraisal,communication is about:

Accepted Answer

A) providing standards to employees so that they know how they are graded 
B) providing feedback concerning past performance 
C) creating a path for two-way communication between the supervisor and subordinate 
D) allowing employee feedback concerning factors that inhibit their performance 
E) All of the above are correct. 
A) providing standards to employees so that they know how they are graded 
B) providing feedback concerning past performance 
C) creating a path for two-way communication between the supervisor and subordinate 
D) allowing employee feedback concerning factors that inhibit their performance 
E) All of the above are correct. E

Question 3

"You came early to class and therefore you must be a good overall student." What type of performance appraisal error is involved here?

Accepted Answer

A) Bias 
B) Halo 
C) Similarity 
D) Stereotyping 
E) Distributional 
A) Bias 
B) Halo 
C) Similarity 
D) Stereotyping 
E) Distributional B

Question 4

Essays are most associated with the _______________ type of performance appraisals.

Accepted Answer

A) MBO 
B) narrative methods 
C) BARS 
D) Biodata forms 
E) Graphic Rating Scale forms 
A) MBO 
B) narrative methods 
C) BARS 
D) Biodata forms 
E) Graphic Rating Scale forms

Question 5

Performance management tools need not be valid and reliable,so long as they are highly acceptable by management and employees.

Accepted Answer

A) True 
 B)False

Question 6

When using subordinates to evaluate employees' performance,________ must be maintained.

Accepted Answer

A) transparency 
B) safety 
C) integrity 
D) confidentiality 
A) transparency 
B) safety 
C) integrity 
D) confidentiality

Question 7

What are some of the common problems with performance evaluations? How would you avoid at least some of these problems?

Accepted Answer

Some common problems with performance ev

Question 8

Evaluators should be trained to use the various performance assessment methods and forms.

Accepted Answer

A) True 
 B)False

Question 9

What would be an example of informal performance appraisal?

Accepted Answer

A) Graphic rating scale 
B) Job analysis 
C) Job evaluation 
D) MBO 
E) Coaching 
A) Graphic rating scale 
B) Job analysis 
C) Job evaluation 
D) MBO 
E) Coaching

Question 10

Nicole is rating her employees on _______ when she assigns them scores on items such as "conscientiousness" and "critical thinking ability."

Accepted Answer

A) traits 
B) behaviors 
C) results 
D) incidents 
A) traits 
B) behaviors 
C) results 
D) incidents

Question 11

From a business perspective,__________ is the willingness to achieve organizational objectives.

Accepted Answer

A) motivation 
B) strong-headedness 
C) stubbornness 
D) decisiveness 
A) motivation 
B) strong-headedness 
C) stubbornness 
D) decisiveness

Question 12

In step four of the performance appraisal process,the common practice is to have a ______ performance review once or twice a year.

Accepted Answer

A) formal 
B) stressful 
C) weekday 
D) secretive 
A) formal 
B) stressful 
C) weekday 
D) secretive

Question 13

With the critical incidents method,managers simply have a file folder for each employee,which can be hard copy or electronic.

Accepted Answer

A) True 
 B)False

Question 14

When evaluating employees based on behaviors,we are assessing them based on ________.

Accepted Answer

A) their attitudes 
B) their opinions 
C) the things they think 
D) the things they say and do 
A) their attitudes 
B) their opinions 
C) the things they think 
D) the things they say and do

Question 15

Cole's performance appraisal describes his actions along a continuum.For example,when it comes to customer service,he receives a 1 if he regularly ignores customers,a 3 if he regularly greets customers,and a 5 is he regularly greets customers and asks how he can help.It appears Cole is using the ______ method of performance appraisal.

Accepted Answer

A) ranking 
B) management by objectives 
C) graphic rating 
D) behavioral anchored rating 
A) ranking 
B) management by objectives 
C) graphic rating 
D) behavioral anchored rating

Question 16

Which of the following performance characteristics deals with a factual measure of the process that we meant to measure and that works the same way each time it is used?

Accepted Answer

A) Valid and Reliable 
B) Acceptable 
C) Feasible 
D) Specific 
E) Based on mission and goals 
A) Valid and Reliable 
B) Acceptable 
C) Feasible 
D) Specific 
E) Based on mission and goals

Question 17

If 360-degree evaluations are the best,why are they not always used?

Accepted Answer

A) Their graphic rating scales are not always accurate 
B) Conflicts between managers 
C) Supervisory biases 
D) Time and money 
E) Balanced scorecards provide higher scores 
A) Their graphic rating scales are not always accurate 
B) Conflicts between managers 
C) Supervisory biases 
D) Time and money 
E) Balanced scorecards provide higher scores

Question 18

As a result of his last performance appraisal,Deron finally got the promotion he has been seeking for three years.His supervisor agreed with Deron that his performance had improved and that Deron was ready to take on more responsibility.This is an example of the _______ reason for conducting performance appraisals.

Accepted Answer

A) communication 
B) decision making 
C) motivation 
D) ranking 
A) communication 
B) decision making 
C) motivation 
D) ranking

Question 19

Brisa recently had a baby.When she returned from maternity leave,her manager assumed that she would want to work fewer hours and would be distracted by things at home.Although Brisa's performance remained as high as it had been before the baby,her boss gave her lower marks on her performance appraisal.It is likely his manager made an error due to _______.

Accepted Answer

A) similarity 
B) stereotyping 
C) proximity 
D) contrast 
A) similarity 
B) stereotyping 
C) proximity 
D) contrast

Question 20

Which rater error is made when people give higher evaluation to individuals who they consider like themselves?

Accepted Answer

A) Proximity 
B) Distributional 
C) Halo 
D) Attribution 
E) Similarity 
A) Proximity 
B) Distributional 
C) Halo 
D) Attribution 
E) Similarity

There is a standard form used with the MBO process.

In performance appraisal,communication is about:

"You came early to class and therefore you must be a good overall student." What type of performance appraisal error is involved here?

Essays are most associated with the _______________ type of performance appraisals.

Performance management tools need not be valid and reliable,so long as they are highly acceptable by management and employees.

When using subordinates to evaluate employees' performance,________ must be maintained.

What are some of the common problems with performance evaluations? How would you avoid at least some of these problems?

Evaluators should be trained to use the various performance assessment methods and forms.

What would be an example of informal performance appraisal?

Nicole is rating her employees on _______ when she assigns them scores on items such as "conscientiousness" and "critical thinking ability."

From a business perspective,__________ is the willingness to achieve organizational objectives.

In step four of the performance appraisal process,the common practice is to have a ______ performance review once or twice a year.

With the critical incidents method,managers simply have a file folder for each employee,which can be hard copy or electronic.

When evaluating employees based on behaviors,we are assessing them based on ________.

Which of the following performance characteristics deals with a factual measure of the process that we meant to measure and that works the same way each time it is used?

If 360-degree evaluations are the best,why are they not always used?

Which rater error is made when people give higher evaluation to individuals who they consider like themselves?

The New Human Resource Management Process

Strategy-Driven Human Resource Management

The Legal Environment and Diversity Management

Matching Employees With Jobs

Recruiting Job Candidates

Selecting New Employees

Training, learning, Talent Management and Development

Rights and Employee Development

Employee and Labor Relations

Compensation Management

Incentive Pay

Employee Benefits

Workplace Safety, Health, and Security

Organizational Ethics, sustainability and Social Responsibility

Global Issues for Human Resource Managers

Filters

Exam 8: Performance Management and Appraisal

There is a standard form used with the MBO process.

In performance appraisal,communication is about:

"You came early to class and therefore you must be a good overall student." What type of performance appraisal error is involved here?

Essays are most associated with the _______________ type of performance appraisals.

Performance management tools need not be valid and reliable,so long as they are highly acceptable by management and employees.

When using subordinates to evaluate employees' performance,________ must be maintained.

What are some of the common problems with performance evaluations? How would you avoid at least some of these problems?

Evaluators should be trained to use the various performance assessment methods and forms.

What would be an example of informal performance appraisal?

Nicole is rating her employees on _______ when she assigns them scores on items such as "conscientiousness" and "critical thinking ability."

From a business perspective,__________ is the willingness to achieve organizational objectives.

In step four of the performance appraisal process,the common practice is to have a ______ performance review once or twice a year.

With the critical incidents method,managers simply have a file folder for each employee,which can be hard copy or electronic.

When evaluating employees based on behaviors,we are assessing them based on ________.

Which of the following performance characteristics deals with a factual measure of the process that we meant to measure and that works the same way each time it is used?

If 360-degree evaluations are the best,why are they not always used?

Which rater error is made when people give higher evaluation to individuals who they consider like themselves?

The New Human Resource Management Process

Strategy-Driven Human Resource Management

The Legal Environment and Diversity Management

Matching Employees With Jobs

Recruiting Job Candidates

Selecting New Employees

Training, learning, Talent Management and Development

Rights and Employee Development

Employee and Labor Relations

Compensation Management

Incentive Pay

Employee Benefits

Workplace Safety, Health, and Security

Organizational Ethics, sustainability and Social Responsibility

Global Issues for Human Resource Managers

Filters