Question 1

When calculating ranges for particular variables,it is mathematically possible to obtain negative variables.

Accepted Answer

A) True 
 B)False  True

Question 2

In monitoring quality,it too much data or too little data worse? Defend your answer.

Accepted Answer

There are a wide variety of elements of the production system and environment that we may wish to monitor,but too much data can be worse than too little data since it can obscure the information that may be most important in the various measures we are watching.

Question 3

In services,a product defect is analogous to a defecting customer-a customer who takes their business elsewhere.

Accepted Answer

A) True 
 B)False  True

Question 4

Which one of the following perceptual measures corresponds to a company that is in the internally supportive stage of operational effectiveness?

Accepted Answer

A) Outside experts are called in for strategic decisions 
B) Aim is to achieve competitive parity 
C) A manufacturing strategy is formulated and pursued 
D) Goal is to achieve competitive superiority 
A) Outside experts are called in for strategic decisions 
B) Aim is to achieve competitive parity 
C) A manufacturing strategy is formulated and pursued 
D) Goal is to achieve competitive superiority

Question 5

In this stage of operational effectiveness,organizations use core capabilities residing in the operations area to obtain a sustainable competitive advantage.

Accepted Answer

A) Stage 1,internally supportive 
B) Stage 2,externally neutral 
C) Stage 3,internally supportive 
D) Stage 4,externally supportive 
E) None of the above 
A) Stage 1,internally supportive 
B) Stage 2,externally neutral 
C) Stage 3,internally supportive 
D) Stage 4,externally supportive 
E) None of the above

Question 6

Departments within a stage 2 organization may exhibit a stage 3 orientation,thereby upgrading the organization to a stage 3 categorization.

Accepted Answer

A) True 
 B)False

Question 7

Service defections are important in process control for services because:

Accepted Answer

A) No advertising is necessary to get the business of long-term customers 
B) They are equally important to organizations that produce tangible outputs 
C) A customer who takes their business elsewhere is analogous to a product defect 
D) Long-time customers are more likely to purchase additional products 
E) All of the above 
A) No advertising is necessary to get the business of long-term customers 
B) They are equally important to organizations that produce tangible outputs 
C) A customer who takes their business elsewhere is analogous to a product defect 
D) Long-time customers are more likely to purchase additional products 
E) All of the above

Question 8

Which of the following is not a problem commonly found when monitoring?

Accepted Answer

A) Organizations collect data that are easily gathered 
B) Gathered data are not the most important to reach the organization's goals 
C) There is an undue emphasis on measuring objective output performance 
D) Inputs measurements are used as a proxy for output completion 
A) Organizations collect data that are easily gathered 
B) Gathered data are not the most important to reach the organization's goals 
C) There is an undue emphasis on measuring objective output performance 
D) Inputs measurements are used as a proxy for output completion

Question 9

As control involves both mechanistic and human elements,it is one of the manager's most difficult tasks.Which of the following is the best answer about desirable characteristics of control systems?

Accepted Answer

A) Should be as simple as possible to operate and maintain 
B) Should signal managers if they go out of order 
C) Should be focused and admit the least amount of variation 
D) Both A and B 
E) None of the above 
A) Should be as simple as possible to operate and maintain 
B) Should signal managers if they go out of order 
C) Should be focused and admit the least amount of variation 
D) Both A and B 
E) None of the above

Question 10

Which of the following characteristics makes it easier to measure the quality of a service,relative to that of a product or facilitating good?

Accepted Answer

A) Service portions are abstract,rather than concrete 
B) Service portions are transient,rather than permanent 
C) Service portions are psychological,rather than physical 
D) None of the above characteristics make it easier to measure service quality 
A) Service portions are abstract,rather than concrete 
B) Service portions are transient,rather than permanent 
C) Service portions are psychological,rather than physical 
D) None of the above characteristics make it easier to measure service quality

Question 11

A useful tool for controlling processes such as quality,scrap,turnover,revenues,progress,costs,and so on is the _________ _________.

Accepted Answer

The answer of A useful tool for controlling processes such...

Question 12

What are the types of inspection in quality control?

Accepted Answer

In quality control,there are t

Question 13

Describe chance and assignable variation.

Accepted Answer

Chance variation is variation

Question 14

What perspectives does the strategy map address?

Accepted Answer

The financial perspective,the

Question 15

In quality control there are two major types of inspection: measurement of a scaled variable and existence of a characteristic.

Accepted Answer

A) True 
 B)False

Question 16

One of the most common errors when monitoring data is to gather information that has little or no probability of changing significantly from one collection period to the next.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements is false?

Accepted Answer

A) ISO is a strictly European standard 
B) ISO 9000 and ISO 14000 are two of the best known ISO standards 
C) ISO 14000 has been updated in December 2008 and is known as ISO 14000:2008 
D) Over 630,000 organizations in 152 countries have implemented ISO standards 
A) ISO is a strictly European standard 
B) ISO 9000 and ISO 14000 are two of the best known ISO standards 
C) ISO 14000 has been updated in December 2008 and is known as ISO 14000:2008 
D) Over 630,000 organizations in 152 countries have implemented ISO standards

Question 18

Some benefits of the balanced scorecard include:

Accepted Answer

A) It helps align departmental and personal goals to the organization 
B) It is an effective way to clarify and gain authority within the organization 
C) It is a mechanism for aligning personal goals with societal goals 
D) It helps organizations track their competitors 
E) All of the above 
A) It helps align departmental and personal goals to the organization 
B) It is an effective way to clarify and gain authority within the organization 
C) It is a mechanism for aligning personal goals with societal goals 
D) It helps organizations track their competitors 
E) All of the above

Question 19

The balanced scorecard approach relies not only on financial performance measures,but includes customers,internal business processes,and organizational learning and growth.

Accepted Answer

A) True 
 B)False

Question 20

There are five stages of effectiveness in terms of the role their operations play in terms of strategic business objectives.

Accepted Answer

A) True 
 B)False

When calculating ranges for particular variables,it is mathematically possible to obtain negative variables.

In monitoring quality,it too much data or too little data worse? Defend your answer.

In services,a product defect is analogous to a defecting customer-a customer who takes their business elsewhere.

Which one of the following perceptual measures corresponds to a company that is in the internally supportive stage of operational effectiveness?

In this stage of operational effectiveness,organizations use core capabilities residing in the operations area to obtain a sustainable competitive advantage.

Departments within a stage 2 organization may exhibit a stage 3 orientation,thereby upgrading the organization to a stage 3 categorization.

Service defections are important in process control for services because:

Which of the following is not a problem commonly found when monitoring?

As control involves both mechanistic and human elements,it is one of the manager's most difficult tasks.Which of the following is the best answer about desirable characteristics of control systems?

Which of the following characteristics makes it easier to measure the quality of a service,relative to that of a product or facilitating good?

A useful tool for controlling processes such as quality,scrap,turnover,revenues,progress,costs,and so on is the _ _.

What are the types of inspection in quality control?

Describe chance and assignable variation.

What perspectives does the strategy map address?

In quality control there are two major types of inspection: measurement of a scaled variable and existence of a characteristic.

One of the most common errors when monitoring data is to gather information that has little or no probability of changing significantly from one collection period to the next.

Which of the following statements is false?

Some benefits of the balanced scorecard include:

The balanced scorecard approach relies not only on financial performance measures,but includes customers,internal business processes,and organizational learning and growth.

There are five stages of effectiveness in terms of the role their operations play in terms of strategic business objectives.

Operations and Supply Chain Strategy for Competitiveness

Executing Strategy: Project Management

Process Planning

Capacity and Scheduling

Supply Chain Planning and Analytics

Supply Chain Management

the Economic Order Quantity Model

Process Improvement: Six Sigma

Process Improvement: Lean

Filters

Exam 8: Monitoring and Controlling the Processes

When calculating ranges for particular variables,it is mathematically possible to obtain negative variables.

In monitoring quality,it too much data or too little data worse? Defend your answer.

In services,a product defect is analogous to a defecting customer-a customer who takes their business elsewhere.

Which one of the following perceptual measures corresponds to a company that is in the internally supportive stage of operational effectiveness?

In this stage of operational effectiveness,organizations use core capabilities residing in the operations area to obtain a sustainable competitive advantage.

Departments within a stage 2 organization may exhibit a stage 3 orientation,thereby upgrading the organization to a stage 3 categorization.

Service defections are important in process control for services because:

Which of the following is not a problem commonly found when monitoring?

As control involves both mechanistic and human elements,it is one of the manager's most difficult tasks.Which of the following is the best answer about desirable characteristics of control systems?

Which of the following characteristics makes it easier to measure the quality of a service,relative to that of a product or facilitating good?

A useful tool for controlling processes such as quality,scrap,turnover,revenues,progress,costs,and so on is the _________ _________.

What are the types of inspection in quality control?

Describe chance and assignable variation.

What perspectives does the strategy map address?

In quality control there are two major types of inspection: measurement of a scaled variable and existence of a characteristic.

One of the most common errors when monitoring data is to gather information that has little or no probability of changing significantly from one collection period to the next.

Which of the following statements is false?

Some benefits of the balanced scorecard include:

The balanced scorecard approach relies not only on financial performance measures,but includes customers,internal business processes,and organizational learning and growth.

There are five stages of effectiveness in terms of the role their operations play in terms of strategic business objectives.

Operations and Supply Chain Strategy for Competitiveness

Executing Strategy: Project Management

Process Planning

Capacity and Scheduling

Supply Chain Planning and Analytics

Supply Chain Management

the Economic Order Quantity Model

Process Improvement: Six Sigma

Process Improvement: Lean

Filters

A useful tool for controlling processes such as quality,scrap,turnover,revenues,progress,costs,and so on is the _ _.