Exam 1: Strategic Leadership: Managing the Strategy-Making Process for Competitive Advantage

A company, at its inception, states that its goal is "to provide the best customer service possible." Which of the following best describes this objective?

A general manager announces a new policy that includes an end-of-the year bonus for all employees if the company achieves its overall productivity goal. This is an example of a manager:

Scenario planning is a technique for coping with the problem of:

Emergent strategies arise from within the company as a result of prior planning.

Which of the following statements is true about a SWOT analysis?

A component of strategy implementation is:

Which of the following cognitive biases refers to the fact that decision makers who have strong pre-existing beliefs about the relationship between two variables tend to make decisions on the basis of these beliefs, even when presented with evidence that their beliefs are wrong?

General managers bear responsibility for the overall performance of the company or for one of its major self-contained subunits or divisions.

Describe the steps involved in the formal strategic planning process.

Describe at least three characteristics of strong strategic leaders. Explain how each of the three characteristics would help motivate and lead an organization's personnel.

Well-constructed goals provide a means by which the performance of managers can be evaluated.

Which of the following statements is true about nonprofit organizations?

Devil's advocacy:

Rebecca, a manager, was very annoyed after noticing several negligent errors in a critical report. However, while talking to the subordinate who created the report, Rebecca was calm and composed; she did not act impulsively and lose her temper. Which of the following aspects of emotional intelligence is illustrated in this scenario?

In the context of strategic management of a company, _____ have profit-and-loss responsibility for a product, a business, or the company as a whole.

Roza Munoz oversees the overall operations of Maxwell Coffee House which is one of the divisions of Kraft Foods Company. Roza is also responsible for the overall performance of the business division. Which of the following is not likely to be one of Roza's responsibilities? 

Daryl works for Delta Corp. He is involved in all of the important decision-making processes of the company and is also responsible for the overall performance of the company. In the context of strategic management, Daryl is most likely to be a _____.

Which of the following cognitive biases occurs when decision-makers allocate even more resources to a project after they receive feedback that the project is failing?

A company's mission:

To increase shareholder value, managers must try to venture into new markets whether the results are profitable or not.