Question 1

Which of the following characteristics differentiates a good from a service?

Accepted Answer

A)  Intangibility. 
B)  Price. 
C)  Colour. 
D)  Frequency of use. 
A)  Intangibility. 
B)  Price. 
C)  Colour. 
D)  Frequency of use. A

Question 2

Which of the following are key performance indicators (KPIs) for a 'Service Level Agreement (SLA)?

Accepted Answer

A)  Price changes. 
B)  Staff/customer ratio. 
C)  Profits. 
D)  Costs. 
A)  Price changes. 
B)  Staff/customer ratio. 
C)  Profits. 
D)  Costs. D

Question 3

Which of the following were traditionally the most purchased services?

Accepted Answer

A)  Payroll. 
B)  Human Resources. 
C)  Transport. 
D)  Cleaning. 
A)  Payroll. 
B)  Human Resources. 
C)  Transport. 
D)  Cleaning. D

Question 4

Which of the following should be an element in an output specification?

Accepted Answer

A)  Certificates (and Diplomas) that can be provided by the supplier. 
B)  Expertise. 
C)  Capacity. 
D)  References. 
A)  Certificates (and Diplomas) that can be provided by the supplier. 
B)  Expertise. 
C)  Capacity. 
D)  References.

Question 5

Which of the following were traditionally the most purchased services?

Accepted Answer

A)  Payroll. 
B)  Human Resources. 
C)  Contract Catering. 
D)  Transport. 
A)  Payroll. 
B)  Human Resources. 
C)  Contract Catering. 
D)  Transport.

Question 6

Which of the following best explains the output that will be expected from the service provided?

Accepted Answer

A)  The supplier processes needed to produce the service. 
B)  The performance of the supplier. 
C)  The resources and capabilities of the supplier. 
D)  The economic value generated by the service. 
A)  The supplier processes needed to produce the service. 
B)  The performance of the supplier. 
C)  The resources and capabilities of the supplier. 
D)  The economic value generated by the service.

Question 7

Which of the following best explains 'Non-business-critical services'?

Accepted Answer

A)  Unimportant services. 
B)  Less profitable services. 
C)  A service where the suppliers performance does not immediately affect end-customer satisfaction. 
D)  A service where the suppliers performance will immediately affect end-customer satisfaction. 
A)  Unimportant services. 
B)  Less profitable services. 
C)  A service where the suppliers performance does not immediately affect end-customer satisfaction. 
D)  A service where the suppliers performance will immediately affect end-customer satisfaction.

Question 8

Which of the following do not feature in a 'triad' configuration in services delivery?

Accepted Answer

A)  Suppliers. 
B)  Buyers. 
C)  Customers. 
D)  The Government. 
A)  Suppliers. 
B)  Buyers. 
C)  Customers. 
D)  The Government.

Question 9

Which of the following could be a consequence of competence problems and friction between the buyer and other departments?

Accepted Answer

A)  Outsourcing. 
B)  A lack of transparency in purchasing decisions. 
C)  Overspending on supplies. 
D)  Internal departments may prefer to deal directly with the supplier. 
A)  Outsourcing. 
B)  A lack of transparency in purchasing decisions. 
C)  Overspending on supplies. 
D)  Internal departments may prefer to deal directly with the supplier.

Question 10

Which of the following is an example of an Information and Communication Technology (ICT) Service?

Accepted Answer

A)  Buildings maintenance. 
B)  Computer help desk. 
C)  Risk management. 
D)  Security. 
A)  Buildings maintenance. 
B)  Computer help desk. 
C)  Risk management. 
D)  Security.

Question 11

Which of the following is an example of a Financial Service?

Accepted Answer

A)  Buildings maintenance. 
B)  Salary administration. 
C)  Risk management. 
D)  Security. 
A)  Buildings maintenance. 
B)  Salary administration. 
C)  Risk management. 
D)  Security.

Question 12

Which of the following characteristics differentiates a good from a service?

Accepted Answer

A)  Price. 
B)  Frequency of use. 
C)  Availability. 
D)  Simultaneity. 
A)  Price. 
B)  Frequency of use. 
C)  Availability. 
D)  Simultaneity.

Question 13

Which of the following are key performance indicators (KPIs) for a 'Service Level Agreement (SLA)?

Accepted Answer

A)  Price changes. 
B)  Staff/customer ratio. 
C)  Service levels. 
D)  Profits. 
A)  Price changes. 
B)  Staff/customer ratio. 
C)  Service levels. 
D)  Profits.

Question 14

Which of the following processes is used to professionalize purchasing for purchasing excellence?

Accepted Answer

A)  Strategic management processes. 
B)  Operational management processes. 
C)  Tactical management processes 
D)  Risk assessments. 
A)  Strategic management processes. 
B)  Operational management processes. 
C)  Tactical management processes 
D)  Risk assessments.

Question 15

Which of the following is not an element in a preliminary pre-qualification?

Accepted Answer

A)  Operational Processes. 
B)  Expertise. 
C)  Capacity. 
D)  References. 
A)  Operational Processes. 
B)  Expertise. 
C)  Capacity. 
D)  References.

Question 16

What of the following activities represent the best thing a buyer can do with internal customers?

Accepted Answer

A)  Say nothing. 
B)  Provide superior transparency in terms of the number of service providers the company works with. 
C)  Ignore their input. 
D)  Be subjective. 
A)  Say nothing. 
B)  Provide superior transparency in terms of the number of service providers the company works with. 
C)  Ignore their input. 
D)  Be subjective.

Question 17

Which of the following are not possible under the terms of a Service Level Agreement (SLA)?

Accepted Answer

A)  Specific rates plus a bonus. 
B)  Clear performance targets. 
C)  Guaranteed bonuses. 
D)  Specific rates minus a penalty. 
A)  Specific rates plus a bonus. 
B)  Clear performance targets. 
C)  Guaranteed bonuses. 
D)  Specific rates minus a penalty.

Question 18

Which of the following best explains the throughputs that will be expected from the service provider?

Accepted Answer

A)  The supplier processes needed to produce the service. 
B)  The performance of the supplier. 
C)  The resources and capabilities of the supplier. 
D)  The economic value generated by the service. 
A)  The supplier processes needed to produce the service. 
B)  The performance of the supplier. 
C)  The resources and capabilities of the supplier. 
D)  The economic value generated by the service.

Question 19

Which of the following is not an example of an outcome specification?

Accepted Answer

A)  Stakeholder satisfaction. 
B)  Materials. 
C)  Customer benefits. 
D)  Profit contribution. 
A)  Stakeholder satisfaction. 
B)  Materials. 
C)  Customer benefits. 
D)  Profit contribution.

Question 20

Which of the following characteristics is a quadrant in the purchasing portfolio approach (Kraljic Portfolio)?

Accepted Answer

A)  Bottleneck products. 
B)  New Products. 
C)  Solid products. 
D)  Liquid products. 
A)  Bottleneck products. 
B)  New Products. 
C)  Solid products. 
D)  Liquid products.

Which of the following characteristics differentiates a good from a service?

Which of the following are key performance indicators (KPIs) for a 'Service Level Agreement (SLA)?

Which of the following were traditionally the most purchased services?

Which of the following should be an element in an output specification?

Which of the following were traditionally the most purchased services?

Which of the following best explains the output that will be expected from the service provided?

Which of the following best explains 'Non-business-critical services'?

Which of the following do not feature in a 'triad' configuration in services delivery?

Which of the following could be a consequence of competence problems and friction between the buyer and other departments?

Which of the following is an example of an Information and Communication Technology (ICT) Service?

Which of the following is an example of a Financial Service?

Which of the following characteristics differentiates a good from a service?

Which of the following are key performance indicators (KPIs) for a 'Service Level Agreement (SLA)?

Which of the following processes is used to professionalize purchasing for purchasing excellence?

Which of the following is not an element in a preliminary pre-qualification?

What of the following activities represent the best thing a buyer can do with internal customers?

Which of the following are not possible under the terms of a Service Level Agreement (SLA)?

Which of the following best explains the throughputs that will be expected from the service provider?

Which of the following is not an example of an outcome specification?

Which of the following characteristics is a quadrant in the purchasing portfolio approach (Kraljic Portfolio)?

The Role of Purchasing in the Value Chain

Industrial Buying Behavior: Decision-Making in Purchasing

The Purchasing Management Process

Contract Management for Complex Projects

Public Procurement

Purchasing and Business Strategy

Outsourcing and Risk Management

Category Sourcing: Developing Effective Sourcing Strategies

Purchasing Innovation and Quality Management

Purchasing Logistics and Supply Chain Management

Purchasing Organization

Performance Measurement and Governance in Purchasing

Cost Approaches and Techniques

Purchasing, Corporate Social Responsibility and Integrity

Filters

Exam 4: Buying Business Services

Which of the following characteristics differentiates a good from a service?

Which of the following are key performance indicators (KPIs) for a 'Service Level Agreement (SLA)?

Which of the following were traditionally the most purchased services?

Which of the following should be an element in an output specification?

Which of the following were traditionally the most purchased services?

Which of the following best explains the output that will be expected from the service provided?

Which of the following best explains 'Non-business-critical services'?

Which of the following do not feature in a 'triad' configuration in services delivery?

Which of the following could be a consequence of competence problems and friction between the buyer and other departments?

Which of the following is an example of an Information and Communication Technology (ICT) Service?

Which of the following is an example of a Financial Service?

Which of the following characteristics differentiates a good from a service?

Which of the following are key performance indicators (KPIs) for a 'Service Level Agreement (SLA)?

Which of the following processes is used to professionalize purchasing for purchasing excellence?

Which of the following is not an element in a preliminary pre-qualification?

What of the following activities represent the best thing a buyer can do with internal customers?

Which of the following are not possible under the terms of a Service Level Agreement (SLA)?

Which of the following best explains the throughputs that will be expected from the service provider?

Which of the following is not an example of an outcome specification?

Which of the following characteristics is a quadrant in the purchasing portfolio approach (Kraljic Portfolio)?

The Role of Purchasing in the Value Chain

Industrial Buying Behavior: Decision-Making in Purchasing

The Purchasing Management Process

Contract Management for Complex Projects

Public Procurement

Purchasing and Business Strategy

Outsourcing and Risk Management

Category Sourcing: Developing Effective Sourcing Strategies

Purchasing Innovation and Quality Management

Purchasing Logistics and Supply Chain Management

Purchasing Organization

Performance Measurement and Governance in Purchasing

Cost Approaches and Techniques

Purchasing, Corporate Social Responsibility and Integrity

Filters