Exam 4: Building Relationships by Communicating Supportively

You have a tendency to finish your brother's sentences.This annoys him but it makes you happy.You are practicing what type of communication?

When utilizing descriptive communication,evaluative comments should never be made.

Describe the steps involved in descriptive communication.Provide an example of each step.

Communication has been studied by numerous people.What are the results of their efforts?

What does research on interpersonal communication among various cultures and nationalities confirm about the eight attributes of supportive communication?

If the person you are communicating with suddenly begins to drop important names in the conversation such as "When the general manager,Sue,spoke with me about this matter,I offered her advice ..." you have probably caused this person to feel counseled.

You notice that your manager frequently interrupts you;when you ask him a question,you have to repeat it two or three times before he acknowledges you.Your manager is practicing which form of communication?

When her boyfriend asks if everything is okay,a woman coldly responds,"Everything is fine." She is practicing congruent communication.

"Either you do it now or never." Why is this statement useless?

Compare and contrast coaching and counseling.Give examples of both coaching and counseling.

When using descriptive communication to help modify someone's behavior,what should a person do?

In her student evaluations,Morgan notes the following comments: (1)"The course is boring," (2)"The room is always cold," (3)You are a great teacher," and (4)"You are easy to understand;you provide real-life examples to clarify your point."

You asked your boss when you might receive a raise.He responded by telling you how interesting the travel channel is after 10:00 p.m.What should your response probably be?

Managers help employees by addressing problems involving employee attitudes.When managers do this,what is it called?

Which of the following statements is most consistent with coaching (as opposed to counseling)?

Your co-worker has a habit of constantly interrupting you when you are talking.He is practicing validating communication.

Which of the following is not one of the problems associated with electronic communication?

According to the textbook authors,what is the most important skill for building and strengthening positive relationships?

If I own my communication,what does that mean?

Communication that is accurate and honest regardless of whether or not it jeopardizes interpersonal relationships is supportive communication.