Question 1

At what stage would "groupthink" be a hindrance to teamwork?

Accepted Answer

A) Forming 
B) Norming 
C) Storming 
D) Performing 
A) Forming 
B) Norming 
C) Storming 
D) Performing

Question 2

If a team member is in a blocking role,what is she doing?

Accepted Answer

A) Helping the team achieve its goals by blocking out the obstacles for team success 
B) Inhibiting the team members from achieving the objectives of the team 
C) Emphasizing the interpersonal aspects of the team 
A) Helping the team achieve its goals by blocking out the obstacles for team success 
B) Inhibiting the team members from achieving the objectives of the team 
C) Emphasizing the interpersonal aspects of the team

Question 3

During which stage of team development do you find yourself asking these questions: Do I want to maintain my membership in the team? How will we handle dissension?

Accepted Answer

A) Forming 
B) Norming 
C) Storming 
D) Performing 
A) Forming 
B) Norming 
C) Storming 
D) Performing

Question 4

Which is a good example of an Everest goal?

Accepted Answer

A) One computer for each person throughout the world 
B) Achieve a 5% improvement in on-time delivery of technology products by the end of the quarter 
C) Increase customer satisfaction by the end of the year 
D) None of the statements are examples of an Everest goal. 
A) One computer for each person throughout the world 
B) Achieve a 5% improvement in on-time delivery of technology products by the end of the quarter 
C) Increase customer satisfaction by the end of the year 
D) None of the statements are examples of an Everest goal.

Question 5

Jane builds on the ideas of others by providing examples and illustrations.What role is Jane playing?

Accepted Answer

A) Elaborating role 
B) Supportive role 
C) Information-giving role 
D) Energizing role 
A) Elaborating role 
B) Supportive role 
C) Information-giving role 
D) Energizing role

Question 6

The behaviors a team leader exhibits in this stage are to foster innovation and continuous improvement simultaneously and to provide evaluation concerning how the team can improve performance.What stage is it?

Accepted Answer

A) Forming 
B) Norming 
C) Storming 
D) Performing 
A) Forming 
B) Norming 
C) Storming 
D) Performing

Question 7

Relationships should be formed during the forming stage of team building.

Accepted Answer

A) True 
 B)False

Question 8

You find yourself asking the following questions: What is expected of me? Who is going to lead? What is supposed to happen? You are at what stage of team development?

Accepted Answer

A) Forming 
B) Norming 
C) Storming 
D) Performing 
A) Forming 
B) Norming 
C) Storming 
D) Performing

Question 9

High-performing teams in the performing stage of development emphasize (1)elevating the team's performance and (2)improvements that are large and dramatic.Which statements are correct?

Accepted Answer

A) Both statements are correct. 
B) Only statement 1 is correct. 
C) Only statement 2 is correct. 
A) Both statements are correct. 
B) Only statement 1 is correct. 
C) Only statement 2 is correct.

Question 10

You have just returned from a seminar on teams.Your employees perform routine,highly structured work (painting the eyes on Barbie dolls).Is this situation well suited for teams?

Accepted Answer

A) Any situation can benefit from a team structure. 
B) The situation is not well suited for teams. 
C) There is not enough information. 
A) Any situation can benefit from a team structure. 
B) The situation is not well suited for teams. 
C) There is not enough information.

Question 11

Which is an effective principle for providing feedback?

Accepted Answer

A) Focusing feedback on persons rather than behavior pinpoints directly the problem 
B) Focusing feedback on inferences and judgments eliminates blocking behavior 
C) Focusing feedback on the amount of information the recipient can use helps team members 
D) Focusing feedback immediately is more important than looking for the appropriate time 
A) Focusing feedback on persons rather than behavior pinpoints directly the problem 
B) Focusing feedback on inferences and judgments eliminates blocking behavior 
C) Focusing feedback on the amount of information the recipient can use helps team members 
D) Focusing feedback immediately is more important than looking for the appropriate time

Question 12

What you learn in the textbook about teams and teamwork is applicable only to employing organizations.It is not applicable to classroom activities or sports.

Accepted Answer

A) True 
 B)False

Question 13

The use of work teams has remained at consistent levels for approximately 30 years.

Accepted Answer

A) True 
 B)False

Question 14

The following behaviors are typically displayed by team members in the performing stage: mutual responsibility and concern for one another;an emphasis on ensuring that each team member is learning and developing;and providing assistance to one another.

Accepted Answer

A) True 
 B)False

Question 15

In team meetings,Wong has a habit of either straying from the topic under discussion or trying to change the topic of discussion.Wong is displaying the blocking role of deflection.

Accepted Answer

A) True 
 B)False

Question 16

During a team meeting,Julie tells Eric that his behavior seems insensitive to the needs of the other members of the team.What kind of feedback is this and why?

Accepted Answer

A) Good feedback-This provides an emotional release for Julie. 
B) Poor feedback-Julie's action has focused on sharing ideas and information rather than the behavior. 
C) Poor feedback-Julie's action has focused on inferences and judgments rather than observations and descriptions. 
D) Good feedback-Julie's action has focused on the behavior rather than the person. 
E) Poor feedback-Julie's action has focused on observations and descriptions rather than inferences and judgments. 
A) Good feedback-This provides an emotional release for Julie. 
B) Poor feedback-Julie's action has focused on sharing ideas and information rather than the behavior. 
C) Poor feedback-Julie's action has focused on inferences and judgments rather than observations and descriptions. 
D) Good feedback-Julie's action has focused on the behavior rather than the person. 
E) Poor feedback-Julie's action has focused on observations and descriptions rather than inferences and judgments.

Question 17

One of the behaviors typically exhibited by team members in the storming stage is unconditional commitment to the team.

Accepted Answer

A) True 
 B)False

Question 18

The following behaviors are key to building and maintaining credibility among team members: (1)Be clear and consistent, (2)Manage agreement and disagreement, (3)Encourage and coach,and (4)Provide training.Which statements are correct?

Accepted Answer

A) All four statements are correct. 
B) Only statements 1,2,and 4 are correct. 
C) Only statements 2,3,and 4 are correct. 
D) Only statements 1 and 3 are correct. 
E) Only statements 1,2,and 3 are correct. 
A) All four statements are correct. 
B) Only statements 1,2,and 4 are correct. 
C) Only statements 2,3,and 4 are correct. 
D) Only statements 1 and 3 are correct. 
E) Only statements 1,2,and 3 are correct.

Question 19

To reach the fourth stage of the four stages of team development labeled by Tuckman,a team must progress through the first three stages of development.

Accepted Answer

A) True 
 B)False

Question 20

Two key skills associated with team membership are playing advantageous roles and providing helpful feedback to build relationships with other team members.

Accepted Answer

A) True 
 B)False

At what stage would "groupthink" be a hindrance to teamwork?

If a team member is in a blocking role,what is she doing?

During which stage of team development do you find yourself asking these questions: Do I want to maintain my membership in the team? How will we handle dissension?

Which is a good example of an Everest goal?

Jane builds on the ideas of others by providing examples and illustrations.What role is Jane playing?

The behaviors a team leader exhibits in this stage are to foster innovation and continuous improvement simultaneously and to provide evaluation concerning how the team can improve performance.What stage is it?

Relationships should be formed during the forming stage of team building.

You find yourself asking the following questions: What is expected of me? Who is going to lead? What is supposed to happen? You are at what stage of team development?

High-performing teams in the performing stage of development emphasize (1)elevating the team's performance and (2)improvements that are large and dramatic.Which statements are correct?

You have just returned from a seminar on teams.Your employees perform routine,highly structured work (painting the eyes on Barbie dolls).Is this situation well suited for teams?

Which is an effective principle for providing feedback?

What you learn in the textbook about teams and teamwork is applicable only to employing organizations.It is not applicable to classroom activities or sports.

The use of work teams has remained at consistent levels for approximately 30 years.

The following behaviors are typically displayed by team members in the performing stage: mutual responsibility and concern for one another;an emphasis on ensuring that each team member is learning and developing;and providing assistance to one another.

In team meetings,Wong has a habit of either straying from the topic under discussion or trying to change the topic of discussion.Wong is displaying the blocking role of deflection.

During a team meeting,Julie tells Eric that his behavior seems insensitive to the needs of the other members of the team.What kind of feedback is this and why?

One of the behaviors typically exhibited by team members in the storming stage is unconditional commitment to the team.

The following behaviors are key to building and maintaining credibility among team members: (1)Be clear and consistent, (2)Manage agreement and disagreement, (3)Encourage and coach,and (4)Provide training.Which statements are correct?

To reach the fourth stage of the four stages of team development labeled by Tuckman,a team must progress through the first three stages of development.

Two key skills associated with team membership are playing advantageous roles and providing helpful feedback to build relationships with other team members.

Developing Self-Awareness

Managing Personal Stress

Solving Problems Analytically and Creatively

Building Relationships by Communicating Supportively

Gaining Power and Influence

Motivating Others

Managing Conflict

Empowering and Delegating

Leading Positive Change

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Exam 9: Building Effective Teams and Teamwork

At what stage would "groupthink" be a hindrance to teamwork?

If a team member is in a blocking role,what is she doing?

During which stage of team development do you find yourself asking these questions: Do I want to maintain my membership in the team? How will we handle dissension?

Which is a good example of an Everest goal?

Jane builds on the ideas of others by providing examples and illustrations.What role is Jane playing?

The behaviors a team leader exhibits in this stage are to foster innovation and continuous improvement simultaneously and to provide evaluation concerning how the team can improve performance.What stage is it?

Relationships should be formed during the forming stage of team building.

You find yourself asking the following questions: What is expected of me? Who is going to lead? What is supposed to happen? You are at what stage of team development?

High-performing teams in the performing stage of development emphasize (1)elevating the team's performance and (2)improvements that are large and dramatic.Which statements are correct?

You have just returned from a seminar on teams.Your employees perform routine,highly structured work (painting the eyes on Barbie dolls).Is this situation well suited for teams?

Which is an effective principle for providing feedback?

What you learn in the textbook about teams and teamwork is applicable only to employing organizations.It is not applicable to classroom activities or sports.

The use of work teams has remained at consistent levels for approximately 30 years.

The following behaviors are typically displayed by team members in the performing stage: mutual responsibility and concern for one another;an emphasis on ensuring that each team member is learning and developing;and providing assistance to one another.

In team meetings,Wong has a habit of either straying from the topic under discussion or trying to change the topic of discussion.Wong is displaying the blocking role of deflection.

During a team meeting,Julie tells Eric that his behavior seems insensitive to the needs of the other members of the team.What kind of feedback is this and why?

One of the behaviors typically exhibited by team members in the storming stage is unconditional commitment to the team.

The following behaviors are key to building and maintaining credibility among team members: (1)Be clear and consistent, (2)Manage agreement and disagreement, (3)Encourage and coach,and (4)Provide training.Which statements are correct?

To reach the fourth stage of the four stages of team development labeled by Tuckman,a team must progress through the first three stages of development.

Two key skills associated with team membership are playing advantageous roles and providing helpful feedback to build relationships with other team members.

Developing Self-Awareness

Managing Personal Stress

Solving Problems Analytically and Creatively

Building Relationships by Communicating Supportively

Gaining Power and Influence

Motivating Others

Managing Conflict

Empowering and Delegating

Leading Positive Change

Filters