Question 1

In traditional organizations, ________ involves giving explicit instructions to workers, telling them what to do to meet the goals and objectives of the organization.

Accepted Answer

A)  directing 
B)  organizing 
C)  budgeting 
D)  controlling 
A)  directing 
B)  organizing 
C)  budgeting 
D)  controlling A

Question 2

General and divisional managers, plant managers, and deans and department heads at colleges are classified as

Accepted Answer

A)  middle management. 
B)  supervisory management. 
C)  top management. 
D)  nominal management. 
A)  middle management. 
B)  supervisory management. 
C)  top management. 
D)  nominal management. A

Question 3

The first step to developing a knowledge management system is to develop the technology to keep information secure.

Accepted Answer

A) True 
 B)False  False

Question 4

Briana is an office manager and consistently has to tell her employees what to do, watch over their tasks, and reprimand those who don't listen to her orders. Briana is a modern manager.

Accepted Answer

A) True 
 B)False

Question 5

A basic difference between goals and objectives is that goals are

Accepted Answer

A)  precise, while objectives are vague. 
B)  set by tactical plans, while objectives are set by strategic plans. 
C)  set by middle management, while objectives are set by first-line managers. 
D)  concerned with broad, long-term accomplishments, while objectives focus on specific short-term details. 
A)  precise, while objectives are vague. 
B)  set by tactical plans, while objectives are set by strategic plans. 
C)  set by middle management, while objectives are set by first-line managers. 
D)  concerned with broad, long-term accomplishments, while objectives focus on specific short-term details.

Question 6

Staffing is less important at Facebook, Google, and other high-tech firms because these firms sell technology.

Accepted Answer

A) True 
 B)False

Question 7

External customers are those individuals or units that receive services from other units within the same organization.

Accepted Answer

A) True 
 B)False

Question 8

People who are good leaders also are almost always good managers.

Accepted Answer

A) True 
 B)False

Question 9

Managers who listen to their subordinates and allow them to participate in decision making are using the ________ style of leadership.

Accepted Answer

A)  autocratic 
B)  free-rein 
C)  participative 
D)  bureaucratic 
A)  autocratic 
B)  free-rein 
C)  participative 
D)  bureaucratic

Question 10

The downsizing that has occurred in recent years has ________ middle managers in many organizations.

Accepted Answer

A)  increased the number of 
B)  eliminated the jobs of some 
C)  strengthened the control of 
D)  increased the importance of 
A)  increased the number of 
B)  eliminated the jobs of some 
C)  strengthened the control of 
D)  increased the importance of

Question 11

Genna Raiter, the president and CEO of Car Keepers Garage, has asked several of her managers and employees to help establish a statement to outline the fundamental purposes of their company. The result of this effort is likely to be a document known as a(n)

Accepted Answer

A)  payoff matrix. 
B)  mission statement. 
C)  tactical plan. 
D)  organization chart. 
A)  payoff matrix. 
B)  mission statement. 
C)  tactical plan. 
D)  organization chart.

Question 12

When managers identify a market trend that suggests a new opportunity and then devise a strategy to go after this new opportunity, they are involved in the function of

Accepted Answer

A)  controlling. 
B)  planning. 
C)  leading. 
D)  organizing. 
A)  controlling. 
B)  planning. 
C)  leading. 
D)  organizing.

Question 13

Kyra is a middle manager for her firm and just finished comparing the results of a promotional campaign with the company's outcome expectations. The next step in the control process is

Accepted Answer

A)  monitor and record actual performance. 
B)  set up contingency plans. 
C)  communicate results and deviations with management and employees involved. 
D)  establish discipline committees to decide on dismissals. 
A)  monitor and record actual performance. 
B)  set up contingency plans. 
C)  communicate results and deviations with management and employees involved. 
D)  establish discipline committees to decide on dismissals.

Question 14

Game Guys, Inc., has established clear standards of performance for its next virtual reality mobile game that will require the player's ability to react quickly. After a substantial testing process, the results are compared to the previously established development standards. If necessary, the engineering team will fix the bugs before customers beta test the game. These activities are part of the ________ of management.

Accepted Answer

A)  organizing function 
B)  control function 
C)  leading function 
D)  planning function 
A)  organizing function 
B)  control function 
C)  leading function 
D)  planning function

Question 15

The autocratic style of leadership can be very effective in emergency situations.

Accepted Answer

A) True 
 B)False

Question 16

A mission statement should provide a detailed explanation of how a company will achieve its objectives.

Accepted Answer

A) True 
 B)False

Question 17

The CIO, COO, and CFO are classified as top management positions.

Accepted Answer

A) True 
 B)False

Question 18

Managers focus on making efficient use of their organization's human resources, but leave decisions about the efficient use of other resources such as buildings, machinery, and supplies to engineers and accountants.

Accepted Answer

A) True 
 B)False

Question 19

One trend of the leading management function is to empower employees, giving them as much freedom as possible to become self-directed and self-motivated.

Accepted Answer

A) True 
 B)False

Question 20

The focus of knowledge management is to make sure top managers have all of the information they need to run the company.

Accepted Answer

A) True 
 B)False

Exam 7: Management and Leadership

In traditional organizations, ________ involves giving explicit instructions to workers, telling them what to do to meet the goals and objectives of the organization.

General and divisional managers, plant managers, and deans and department heads at colleges are classified as

The first step to developing a knowledge management system is to develop the technology to keep information secure.

Briana is an office manager and consistently has to tell her employees what to do, watch over their tasks, and reprimand those who don't listen to her orders. Briana is a modern manager.

A basic difference between goals and objectives is that goals are

Staffing is less important at Facebook, Google, and other high-tech firms because these firms sell technology.

External customers are those individuals or units that receive services from other units within the same organization.

People who are good leaders also are almost always good managers.

Managers who listen to their subordinates and allow them to participate in decision making are using the ________ style of leadership.

The downsizing that has occurred in recent years has ________ middle managers in many organizations.

Genna Raiter, the president and CEO of Car Keepers Garage, has asked several of her managers and employees to help establish a statement to outline the fundamental purposes of their company. The result of this effort is likely to be a document known as a(n)

When managers identify a market trend that suggests a new opportunity and then devise a strategy to go after this new opportunity, they are involved in the function of

Kyra is a middle manager for her firm and just finished comparing the results of a promotional campaign with the company's outcome expectations. The next step in the control process is

The autocratic style of leadership can be very effective in emergency situations.

A mission statement should provide a detailed explanation of how a company will achieve its objectives.

The CIO, COO, and CFO are classified as top management positions.

Managers focus on making efficient use of their organization's human resources, but leave decisions about the efficient use of other resources such as buildings, machinery, and supplies to engineers and accountants.

One trend of the leading management function is to empower employees, giving them as much freedom as possible to become self-directed and self-motivated.

The focus of knowledge management is to make sure top managers have all of the information they need to run the company.

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Structuring Organizations for Todays Challenges

Production and Operations Management

Motivating Employees

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Appendix: Working Within the Legal Environment

Appendix: Using Technology to Manage Information

Appendix: Managing Risk

Appendix: Managing Personal Finances

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