Exam 11: Developing and Managing Goods and Services

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The manager at an engine manufacturer has asked a venture team to develop a more improved version of its most popular engine. Currently, the members of the venture team are brainstorming ways to improve the engine so that it better serves its target market. It decides to send customers surveys asking them what features they would like to see in a new engine. The venture team is most likely in the _________________ stage of product development.

(Multiple Choice)
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Because of service perishability, it is difficult to price services in a manner that takes into account fluctuations in demand.

(True/False)
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New-product development does not include planning for advertising.

(True/False)
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Back to Basics Auto Insurance advertises "minimum coverage for minimum budgets" for its automobile insurance. Which of the following best describes Back to Basic's approach?

(Multiple Choice)
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Discuss the major approaches that marketers use to differentiate their products.

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