Exam 7: Networks, Telecommunications, and Wireless Computing

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Production and materials management is a core ERP component.

(True/False)
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Large-scale vendors are attempting to enter the __________ market.

(Short Answer)
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ERP systems are full of technical jargon, which is why employee __________ is one of the hidden costs associated with ERP implementation.

(Short Answer)
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Shell Canada's ERP solution provides an integrated Web-based service order, invoicing, and payment submission system.

(True/False)
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Successful ERP projects share all of the following basic attributes except:

(Multiple Choice)
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One of the three basic attributes of a successful ERP project is overall __________.

(Short Answer)
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Sales, marketing, and customer service are the primary users of ______ systems.

(Short Answer)
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Most organizations manage their relationships with customers by setting ___________ limits.

(Short Answer)
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Product profitability analysis is a feature that is available in the:

(Multiple Choice)
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___________ vendors also provide SCM.

(Short Answer)
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An ERP's main purpose is to provide support and __________ to a business process.

(Short Answer)
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According to Gartner Research, the average __________ rate for an ERP project is 66 percent.

(Short Answer)
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Which application's primary business benefits include sales forecasts, sales strategies, and marketing campaigns?

(Multiple Choice)
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Business intelligence is both a core and extended ERP component.

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Business intelligence, customer relationship management, supply chain management, and __________ are the four most common extended ERP components.

(Short Answer)
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SCM, CRM, and ERP are all extended ERP components.

(True/False)
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Describe the three primary components found in core enterprise resource planning.

(Essay)
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E-logistics manages the transportation and storage of goods.

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Human resource components have the ability to identify employees that are likely to ________ the company.

(Short Answer)
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Innovation is the introduction of new equipment or methods.

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