Question 1

The main lesson from ChapterCase 11 about Zappos is that __________.

Accepted Answer

A)  Appropriate culture and structure is essential for strategic implementation 
B)  Structure rarely evolves when strategy changes 
C)  Employees need tighter control to ensure service quality 
D)  Strategy has no impact on organizational culture 
A)  Appropriate culture and structure is essential for strategic implementation 
B)  Structure rarely evolves when strategy changes 
C)  Employees need tighter control to ensure service quality 
D)  Strategy has no impact on organizational culture

Question 2

A firm's _______ specifies the work to be done and resource distribution.

Accepted Answer

A)  Strategy 
B)  Structure 
C)  Culture 
D)  Control 
A)  Strategy 
B)  Structure 
C)  Culture 
D)  Control

Question 3

The degree of formalization for McDonald's is low.

Accepted Answer

A) True 
 B)False

Question 4

Walmart's effective strategy/structure configuration is ____________.

Accepted Answer

A)  Cost leadership/functional 
B)  Differentiation/simple 
C)  Integration/M-form 
D)  Cost leadership/network 
A)  Cost leadership/functional 
B)  Differentiation/simple 
C)  Integration/M-form 
D)  Cost leadership/network

Question 5

Which of the following statements is TRUE?

Accepted Answer

A)  The Southwest Airlines culture encourages employees to have cross-departmental collaboration, which results in reduced turnaround time. 
B)  Zappos has a tall hierarchical structure that promotes centralized decision making. 
C)  McDonald's used organic structure to promote decentralized decision making to solve real-time problems. 
D)  Most of the small and less complex organizations use a functional structure. 
A)  The Southwest Airlines culture encourages employees to have cross-departmental collaboration, which results in reduced turnaround time. 
B)  Zappos has a tall hierarchical structure that promotes centralized decision making. 
C)  McDonald's used organic structure to promote decentralized decision making to solve real-time problems. 
D)  Most of the small and less complex organizations use a functional structure.

Question 6

______ defines appropriate employee attitudes and behaviors.

Accepted Answer

A)  Value 
B)  Norm 
C)  Socialization 
D)  Founder imprinting 
A)  Value 
B)  Norm 
C)  Socialization 
D)  Founder imprinting

Question 7

Which of the following is NOT associated with an organizational structure that supports a cost-leadership strategy?

Accepted Answer

A)  Centralization 
B)  Formalization 
C)  Specialization 
D)  Integration 
A)  Centralization 
B)  Formalization 
C)  Specialization 
D)  Integration

Question 8

Based on your understanding,what is the organizational structure being used by Zappos?

Accepted Answer

Zappos's structural elements are the fol

Question 9

Describe the structure used for global standardization strategy.

Accepted Answer

MNE attempts to reap significant scale e

Question 10

Organic structure is preferred when a firm is pursuing differentiation strategies.

Accepted Answer

A) True 
 B)False

Question 11

The primary avenues of culture change are __________.

Accepted Answer

A)  New leadership 
B)  Mergers and acquisitions 
C)  A change of structure 
D)  All of these 
A)  New leadership 
B)  Mergers and acquisitions 
C)  A change of structure 
D)  All of these

Question 12

What is the main lesson from the Yahoo case (in Strategy Highlight 11.1)?

Accepted Answer

A)  Developing a core competence is important. 
B)  Structure needs to be in place to ensure strategic implementation. 
C)  Codified rules and norms are necessary to guide employee behavior. 
D)  Cross-functional collaboration enhances R&D. 
A)  Developing a core competence is important. 
B)  Structure needs to be in place to ensure strategic implementation. 
C)  Codified rules and norms are necessary to guide employee behavior. 
D)  Cross-functional collaboration enhances R&D.

Question 13

What is organizational culture? What are the key elements of an organizational culture? How do employees internalize a culture?

Accepted Answer

Organizational culture describes the col

Question 14

The number of levels of hierarchy determines a manager's ___________,which is how many employees directly report to a manager.

Accepted Answer

A)  Leadership 
B)  Communication skill 
C)  Span of control 
D)  Authority 
A)  Leadership 
B)  Communication skill 
C)  Span of control 
D)  Authority

Question 15

When pursuing international strategy,a(n)______ structure is preferred.

Accepted Answer

A)  Functional 
B)  M-form 
C)  Simple 
D)  Matrix 
A)  Functional 
B)  M-form 
C)  Simple 
D)  Matrix

Question 16

In the M-form structure,divisions/functional areas can usually be organized around which of the following?

Accepted Answer

A)  Geographic markets 
B)  Product/services 
C)  Groups of related businesses 
D)  All of these 
A)  Geographic markets 
B)  Product/services 
C)  Groups of related businesses 
D)  All of these

Question 17

Usually,a company founder defines and shapes an organization's culture.This is called founder imprinting.

Accepted Answer

A) True 
 B)False

Question 18

Zappos's culture guides employees' behavior and further enhances the firm's core competency.

Accepted Answer

A) True 
 B)False

Question 19

Which organizational form would you use to describe both Zappos and W.L.Gore?

Accepted Answer

A)  Specialized 
B)  Organic 
C)  Mechanistic 
D)  Competitive 
A)  Specialized 
B)  Organic 
C)  Mechanistic 
D)  Competitive

Question 20

_______ determines the formal,position-based reporting lines.

Accepted Answer

A)  Specialization 
B)  Formalization 
C)  Centralization 
D)  Hierarchy 
A)  Specialization 
B)  Formalization 
C)  Centralization 
D)  Hierarchy

The main lesson from ChapterCase 11 about Zappos is that __________.

A firm's _______ specifies the work to be done and resource distribution.

The degree of formalization for McDonald's is low.

Walmart's effective strategy/structure configuration is ____________.

Which of the following statements is TRUE?

______ defines appropriate employee attitudes and behaviors.

Which of the following is NOT associated with an organizational structure that supports a cost-leadership strategy?

Based on your understanding,what is the organizational structure being used by Zappos?

Describe the structure used for global standardization strategy.

Organic structure is preferred when a firm is pursuing differentiation strategies.

The primary avenues of culture change are __________.

What is the main lesson from the Yahoo case (in Strategy Highlight 11.1)?

What is organizational culture? What are the key elements of an organizational culture? How do employees internalize a culture?

The number of levels of hierarchy determines a manager's ___________,which is how many employees directly report to a manager.

When pursuing international strategy,a(n)______ structure is preferred.

In the M-form structure,divisions/functional areas can usually be organized around which of the following?

Usually,a company founder defines and shapes an organization's culture.This is called founder imprinting.

Zappos's culture guides employees' behavior and further enhances the firm's core competency.

Which organizational form would you use to describe both Zappos and W.L.Gore?

_______ determines the formal,position-based reporting lines.

What Is Strategy and Why Is It Important

The Strategic Management Process

External Analysis: Industry Structure, Competitive Forces, and Strategic Groups

Internal Analysis: Resources, Capabilities, and Activities

Competitive Advantage and Firm Performance

Business Strategy: Differentiation, Cost Leadership, and Integration

Business Strategy: Innovation and Strategic Entrepreneurship

Corporate Strategy: Vertical Integration and Diversification

Corporate Strategy: Acquisitions, Alliances, and Networks

Global Strategy: Competing Around the World

Corporate Governance, Business Ethics, and Strategic Leadership

Filters

Exam 11: Organizational Design: Structure, Culture, and Control

The main lesson from ChapterCase 11 about Zappos is that __________.

A firm's _______ specifies the work to be done and resource distribution.

The degree of formalization for McDonald's is low.

Walmart's effective strategy/structure configuration is ____________.

Which of the following statements is TRUE?

______ defines appropriate employee attitudes and behaviors.

Which of the following is NOT associated with an organizational structure that supports a cost-leadership strategy?

Based on your understanding,what is the organizational structure being used by Zappos?

Describe the structure used for global standardization strategy.

Organic structure is preferred when a firm is pursuing differentiation strategies.

The primary avenues of culture change are __________.

What is the main lesson from the Yahoo case (in Strategy Highlight 11.1)?

What is organizational culture? What are the key elements of an organizational culture? How do employees internalize a culture?

The number of levels of hierarchy determines a manager's ___________,which is how many employees directly report to a manager.

When pursuing international strategy,a(n)______ structure is preferred.

In the M-form structure,divisions/functional areas can usually be organized around which of the following?

Usually,a company founder defines and shapes an organization's culture.This is called founder imprinting.

Zappos's culture guides employees' behavior and further enhances the firm's core competency.

Which organizational form would you use to describe both Zappos and W.L.Gore?

_______ determines the formal,position-based reporting lines.

What Is Strategy and Why Is It Important

The Strategic Management Process

External Analysis: Industry Structure, Competitive Forces, and Strategic Groups

Internal Analysis: Resources, Capabilities, and Activities

Competitive Advantage and Firm Performance

Business Strategy: Differentiation, Cost Leadership, and Integration

Business Strategy: Innovation and Strategic Entrepreneurship

Corporate Strategy: Vertical Integration and Diversification

Corporate Strategy: Acquisitions, Alliances, and Networks

Global Strategy: Competing Around the World

Corporate Governance, Business Ethics, and Strategic Leadership

Filters