Exam 7: Generating Key Performance Indicators

First pass yield is which of the following types of KPI?

The IMPACT model should be used to complete a project using a balanced scorecard or some other type of digital dashboard to highlight metrics and KPIs.

Which of the following is an example of a customer KPI?

Customer turnover rate is which of the following types of KPI?

Energy consumption is which of the following types of KPI?

A proper strategy for a company's growth considers what a firm does well and how it achieves it.

A ________ is a particular type of metric that an organization deems the most important and influential on decision-making.

The balanced scorecard helps companies turn their strategic goals into action by identifying the most important metrics to measure.

EBITDA is which of the following types of KPI?

Operational KPIs include six sigma level and first contact resolution.

Training return on investment is which of the following types of KPI?

A ________ is an interactive report showing the most important metrics to help users understand how a company or an organization is performing.

Waste reduction rate is which of the following types of KPI?

Operating expense ratio is which of the following types of KPI?

Customer retention rate is which of the following types of KPI?

Data visualization is the most effective way to communicate the result of any data analysis.

Which of the following is an example of a marketing KPI?

Environmental and social sustainability KPIs include energy consumption and carbon footprint.

Which of the following is an example of an operational KPI?

A ________ is a particular type of report that is made up of strategic objectives and metrics to help the organization reach its target measures in line with strategic goals.