Question 1

Companies are learning that it is important to take a strategic approach to the management of public issues,both domestically and globally.

Accepted Answer

A) True 
 B)False  True

Question 2

Over time,the nature of business's relationship with its stakeholders often:

Accepted Answer

A)  Remains static. 
B)  Evolves through a series of stages. 
C)  Becomes more hostile. 
D)  None of the above. 
A)  Remains static. 
B)  Evolves through a series of stages. 
C)  Becomes more hostile. 
D)  None of the above. B

Question 3

Understanding and responding to changing societal expectations is a business necessity.

Accepted Answer

A) True 
 B)False  True

Question 4

Emerging public issues are both a risk and an opportunity.

Accepted Answer

A) True 
 B)False

Question 5

Corporations working collaboratively with other businesses and concerned persons and organizations is an example of:

Accepted Answer

A)  Stakeholder networks. 
B)  Stakeholder motivation. 
C)  Stakeholder systems. 
D)  Stakeholder salience. 
A)  Stakeholder networks. 
B)  Stakeholder motivation. 
C)  Stakeholder systems. 
D)  Stakeholder salience.

Question 6

According to management scholar Karl Albrecht,scanning to acquire environmental intelligence should focus on:

Accepted Answer

A)  Eight strategic radar screens. 
B)  Six management templates. 
C)  Eight process improvement models. 
D)  Six ethical decision indicators. 
A)  Eight strategic radar screens. 
B)  Six management templates. 
C)  Eight process improvement models. 
D)  Six ethical decision indicators.

Question 7

The drivers of stakeholders of engagement are:

Accepted Answer

A)  Scanning, assessment, and growth. 
B)  Data, strategy, and organizational development. 
C)  Goals, motivation, and operational capacity. 
D)  Financial, operational, and legal. 
A)  Scanning, assessment, and growth. 
B)  Data, strategy, and organizational development. 
C)  Goals, motivation, and operational capacity. 
D)  Financial, operational, and legal.

Question 8

For stakeholder engagement to occur,both the business and the stakeholder must be motivated to work with one another to solve the problem.

Accepted Answer

A) True 
 B)False

Question 9

Failure to understand the beliefs and expectations of stakeholders:

Accepted Answer

A)  Causes a company's profits to increase in the short run. 
B)  Causes a company's profits to decrease in the short run. 
C)  Causes the performance-expectations gap to grow larger. 
D)  Increases the chance of a corporate buy-out. 
A)  Causes a company's profits to increase in the short run. 
B)  Causes a company's profits to decrease in the short run. 
C)  Causes the performance-expectations gap to grow larger. 
D)  Increases the chance of a corporate buy-out.

Question 10

Stakeholder engagement is:

Accepted Answer

A)  Any issue that is of mutual concern to an organization and one or more of its stakeholders. 
B)  Competitive intelligence being collected ethically and systematically. 
C)  The process of ongoing relationship building between a business and its stakeholders. 
D)  The acquisition of information gained from analyzing the multiple environments. 
A)  Any issue that is of mutual concern to an organization and one or more of its stakeholders. 
B)  Competitive intelligence being collected ethically and systematically. 
C)  The process of ongoing relationship building between a business and its stakeholders. 
D)  The acquisition of information gained from analyzing the multiple environments.

Question 11

Because the public issues that garner the most public attention change over time,companies do not waste time tracking them.

Accepted Answer

A) True 
 B)False

Question 12

What is competitive intelligence? Why is it important to the public affairs function?

Accepted Answer

Competitive intelligence is the process

Question 13

Identify the eight strategic radar screens that enable public affairs managers to scan their business environment.Briefly discuss the issues involved with each environment.

Accepted Answer

The eight strategic radar screens that e

Question 14

Competitive intelligence enables managers in companies of all sizes to make informed decisions in all areas of the business.

Accepted Answer

A) True 
 B)False

Question 15

An issue's public profile indicates to managers:

Accepted Answer

A)  How significant an issue is for the organization, but it does not tell them what to do. 
B)  Both how significant an issue is for the organization and exactly what to do. 
C)  Exactly what to do without indicators of how significant an issue is for the organization. 
D)  Any of the above depending on the organization type. 
A)  How significant an issue is for the organization, but it does not tell them what to do. 
B)  Both how significant an issue is for the organization and exactly what to do. 
C)  Exactly what to do without indicators of how significant an issue is for the organization. 
D)  Any of the above depending on the organization type.

Question 16

Legal environment includes the structure,processes,and actions of government at the local,state,national,and international levels.

Accepted Answer

A) True 
 B)False

Question 17

Firms that generally act only when forced to do so,and then in a defensive manner are:

Accepted Answer

A)  Interactive companies. 
B)  Proactive companies. 
C)  Reactive companies. 
D)  Inactive companies. 
A)  Interactive companies. 
B)  Proactive companies. 
C)  Reactive companies. 
D)  Inactive companies.

Question 18

Stakeholder materiality is a method companies use to prioritize the relevance of the stakeholders and their issues.

Accepted Answer

A) True 
 B)False

Question 19

Identify and discuss the five steps to the Issues Management Process.

Accepted Answer

The five steps to the Issues Management

Question 20

Proactive companies are:

Accepted Answer

A)  Much less likely to be blindsided by crises and negative surprises. 
B)  Much more likely to be blindsided by crises and negative surprises. 
C)  Just as likely to be blindsided by crises and negative surprises. 
D)  Much more likely to be forced to defend itself in a lawsuit brought by a stakeholder. 
A)  Much less likely to be blindsided by crises and negative surprises. 
B)  Much more likely to be blindsided by crises and negative surprises. 
C)  Just as likely to be blindsided by crises and negative surprises. 
D)  Much more likely to be forced to defend itself in a lawsuit brought by a stakeholder.

Companies are learning that it is important to take a strategic approach to the management of public issues,both domestically and globally.

Over time,the nature of business's relationship with its stakeholders often:

Understanding and responding to changing societal expectations is a business necessity.

Emerging public issues are both a risk and an opportunity.

Corporations working collaboratively with other businesses and concerned persons and organizations is an example of:

According to management scholar Karl Albrecht,scanning to acquire environmental intelligence should focus on:

The drivers of stakeholders of engagement are:

For stakeholder engagement to occur,both the business and the stakeholder must be motivated to work with one another to solve the problem.

Failure to understand the beliefs and expectations of stakeholders:

Stakeholder engagement is:

Because the public issues that garner the most public attention change over time,companies do not waste time tracking them.

What is competitive intelligence? Why is it important to the public affairs function?

Identify the eight strategic radar screens that enable public affairs managers to scan their business environment.Briefly discuss the issues involved with each environment.

Competitive intelligence enables managers in companies of all sizes to make informed decisions in all areas of the business.

An issue's public profile indicates to managers:

Legal environment includes the structure,processes,and actions of government at the local,state,national,and international levels.

Firms that generally act only when forced to do so,and then in a defensive manner are:

Stakeholder materiality is a method companies use to prioritize the relevance of the stakeholders and their issues.

Identify and discuss the five steps to the Issues Management Process.

Proactive companies are:

The Corporation and Its Stakeholders

Corporate Social Responsibility and Citizenship

Business in a Globalized World

Ethics and Ethical Reasoning

Organizational Ethics

Businessgovernment Relations

Influencing the Political Environment

Sustainable Development and Global Business

Managing for Sustainability

The Role of Technology

Regulating and Managing Information Technology

Shareholder Rights and Corporate Governance

Consumer Protection

Employees and the Corporation

Managing a Diverse Workforce

Business and Its Suppliers

The Community and the Corporation

The Public and Corporate Reputation

Filters

Exam 2: Managing Public Issues and Stakeholder Relationships

Companies are learning that it is important to take a strategic approach to the management of public issues,both domestically and globally.

Over time,the nature of business's relationship with its stakeholders often:

Understanding and responding to changing societal expectations is a business necessity.

Emerging public issues are both a risk and an opportunity.

Corporations working collaboratively with other businesses and concerned persons and organizations is an example of:

According to management scholar Karl Albrecht,scanning to acquire environmental intelligence should focus on:

The drivers of stakeholders of engagement are:

For stakeholder engagement to occur,both the business and the stakeholder must be motivated to work with one another to solve the problem.

Failure to understand the beliefs and expectations of stakeholders:

Stakeholder engagement is:

Because the public issues that garner the most public attention change over time,companies do not waste time tracking them.

What is competitive intelligence? Why is it important to the public affairs function?

Identify the eight strategic radar screens that enable public affairs managers to scan their business environment.Briefly discuss the issues involved with each environment.

Competitive intelligence enables managers in companies of all sizes to make informed decisions in all areas of the business.

An issue's public profile indicates to managers:

Legal environment includes the structure,processes,and actions of government at the local,state,national,and international levels.

Firms that generally act only when forced to do so,and then in a defensive manner are:

Stakeholder materiality is a method companies use to prioritize the relevance of the stakeholders and their issues.

Identify and discuss the five steps to the Issues Management Process.

Proactive companies are:

The Corporation and Its Stakeholders

Corporate Social Responsibility and Citizenship

Business in a Globalized World

Ethics and Ethical Reasoning

Organizational Ethics

Businessgovernment Relations

Influencing the Political Environment

Sustainable Development and Global Business

Managing for Sustainability

The Role of Technology

Regulating and Managing Information Technology

Shareholder Rights and Corporate Governance

Consumer Protection

Employees and the Corporation

Managing a Diverse Workforce

Business and Its Suppliers

The Community and the Corporation

The Public and Corporate Reputation

Filters