Exam 7: Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining the Dynamic Enterprise

Which of the following is a process of continuously measuring system results and comparing those results to baseline values that a system seeks to attain?

Which of the following refers to two or more computers sharing information,software,peripheral devices,and processing power?

An online publication regularly checks the articles turned in by its writers for plagiarism.To do this,it utilizes an online plagiarism checker called CopyTheft.All the user needs to do is upload the file to the software and within 20 seconds,the system generates a report which highlights the various instances of plagiarized work,if any.This is an example of which of the following infrastructure-centric metrics?

Effectiveness metrics calculate results of technologies or applications in an environment.

John is a process manager at a call center for a telecom company.Lately,he has been receiving negative feedback from customers about the prolonged amount of time taken to answer their calls.To understand this better,John studied certain metrics,one of which indicated that over 85 percent of all customers ended up hanging up the phone when no one answered their calls.Which of the following call center metrics did John use?

A(n)_____ infrastructure starts with a basic 3-tier model and expands on it to allow for greater performance,scalability,and a host of other benefits.

In terms of information needs,a company with a service-oriented architecture philosophy would focus on business intelligence and integrated information.

In business continuity planning,one must test the disaster recovery plan before implementing it.

In a client/server infrastructure,the functions of an information system are divided among computers on a network while centralizing processing and storage for all information on a server.

The managers at Synopsis Telecom recently analyzed the efficiency and productivity levels of their call center executives.Their findings showed that 50 percent of all calls were answered within 30 seconds,40 percent within 60 seconds,and 10 percent within 90 seconds.Which of the following metrics is the company using?

An ERP system in an SOA should prevent interoperability among multiple vendors.

An organization with an SOA philosophy reacts proactively to perceived changes in the market.

Which of the following is a typical component of a client/server infrastructure?

A(n)_____ cloud exists within a specific organization instead of on the Internet.

Most infrastructure-centric-metrics today in the IT world are _____ metrics,which focus on the extent to which an organization is doing something right.

A primary goal of a(n)_____ within a service-oriented architecture is to hide the underlying IT infrastructure of information and hardware from end users and customers.

The _____ phase of the business continuity plan involves using the requirement recovery document to develop a formal,technical,and detailed plan for recovering from a disaster.

Which of the following is true of a client/server infrastructure?

Shoe Mart is an online shopping Web site which offers a range of footwear.Through an analysis of its online data,the company recently determined that only 25 percent of all the visitors to the Web site actually ended up placing an order and completing the online transaction.Which of the following metrics did the company most likely use?

In which of the following infrastructures is the IT system partitioned into layers?