Question 1

Accuracy,an infrastructure-centric metric,is usually measured inversely as ____.

Accepted Answer

A) error rate 
B) downtime 
C) throughput 
D) abandon rate

Question 2

In the _____ phase,business continuity planning diverges from the SDLC.

Accepted Answer

The answer of In the _____ phase,business continuity planning diverges...

Question 3

Throughput,transaction speed,and accuracy are infrastructure-centric metrics.

Accepted Answer

A) True 
 B)False

Question 4

A disadvantage of cloud computing is that it increases barriers to entry in markets that require a significant investment in technology.

Accepted Answer

A) True 
 B)False

Question 5

Delore,a company that manufactures home appliances,has set a target of increasing its customer satisfaction levels by 15 percent.To achieve this,they aim to increase the efficiency levels of their call center executives.They know that,on average,customers who contact the call center for assistance,have to hold the line for over 60 seconds before being connected to a representative.The company strives to bring this down to 20 seconds to show their customers that they value their time.Which of the following call center metrics is the company using?

Accepted Answer

A) ASA 
B) FCR 
C) CPM 
D) SLA

Question 6

Which of the following best defines an infrastructure which allocates the information and processing power of IT systems via a network?

Accepted Answer

A) Layered infrastructure 
B) Critical infrastructure 
C) Tiered infrastructure 
D) Distributed infrastructure

Question 7

Tiered infrastructure is also known as ____.

Accepted Answer

The answer of Tiered infrastructure is also known as ____....

Question 8

The functions of an information system in a client/server infrastructure are divided among connected computers (or clients)on a(n)_____ while centralizing processing and storage for all information on a(n)____.

Accepted Answer

The answer of The functions of an information system in...

Question 9

In the analysis phase of the business continuity plan,_____ involves considering each threat and building a worst case scenario for each of them.

Accepted Answer

The answer of In the analysis phase of the business...

Question 10

The managers at Synopsis Telecom recently analyzed the efficiency and productivity levels of their call center executives.They were pleased to find that 85 percent of all customer complaints and queries were answered by executives during the initial call,without the customers having to call back.Which of the following call center metrics did the managers most likely use?

Accepted Answer

A) Time service factor 
B) Average speed to answer 
C) First call resolution 
D) Transaction speed

Question 11

What is the last phase of the business continuity planning process?

Accepted Answer

A) Implementation 
B) Maintenance 
C) Design 
D) Testing

Question 12

A(n)_____ is a separate facility that does not have any computer equipment but a place where employees can move after a disaster.

Accepted Answer

The answer of A(n)_____ is a separate facility that does...

Question 13

Which of the following is a requirement of an SOA approach with reference to hardware?

Accepted Answer

A) The integration of different technologies should be kept to a minimum. 
B) Only wired networks should be used to reduce the risk of unauthorized access. 
C) Organizations should avoid using multiple technology platforms. 
D) Powerful storage area networks should have the capacity to store all information needs.

Question 14

SOA places several structural constraints on an organization.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a requirement of an SOA approach?

Accepted Answer

A) Information should be maintained in multiple formats. 
B) Strict and rigorous integrity controls should be in place. 
C) Data from different sources should not be coupled together. 
D) Duplicate information should be maintained for security reasons.

Question 16

_____ is a delivery model for software which provides the ability to customize data entry forms,screens,reports,and the like,and access to software development tools to alter the way in which the software works by adding new modules (services)and/or making modifications to existing modules.

Accepted Answer

A) IaaS 
B) SaaS 
C) SLA 
D) PaaS

Question 17

With respect to IT systems and information,the _____ was in the past known as the disaster recovery plan and contingency plan.

Accepted Answer

The answer of With respect to IT systems and information,the...

Question 18

The last phase of business continuity planning is ____.

Accepted Answer

The answer of The last phase of business continuity planning...

Question 19

The marketing department of Ebony,a new hotel chain,needs to determine the number of people who visited the company's Web site over the last two months.Which of the following metrics should the department use?

Accepted Answer

A) Unique visitors 
B) Total hits 
C) Conversion rate 
D) Page exposures

Question 20

A major drawback of the client/server infrastructure is that it does not have the capacity to offload application programs and information from the server.

Accepted Answer

A) True 
 B)False

Exam 7: Infrastructure, Cloud Computing, Metrics, and Business Continuity Planning: Building and Sustaining the Dynamic Enterprise

Accuracy,an infrastructure-centric metric,is usually measured inversely as ____.

In the _____ phase,business continuity planning diverges from the SDLC.

Throughput,transaction speed,and accuracy are infrastructure-centric metrics.

A disadvantage of cloud computing is that it increases barriers to entry in markets that require a significant investment in technology.

Which of the following best defines an infrastructure which allocates the information and processing power of IT systems via a network?

Tiered infrastructure is also known as ____.

The functions of an information system in a client/server infrastructure are divided among connected computers (or clients)on a(n)_ while centralizing processing and storage for all information on a(n).

In the analysis phase of the business continuity plan,_____ involves considering each threat and building a worst case scenario for each of them.

What is the last phase of the business continuity planning process?

A(n)_____ is a separate facility that does not have any computer equipment but a place where employees can move after a disaster.

Which of the following is a requirement of an SOA approach with reference to hardware?

SOA places several structural constraints on an organization.

Which of the following is a requirement of an SOA approach?

_____ is a delivery model for software which provides the ability to customize data entry forms,screens,reports,and the like,and access to software development tools to alter the way in which the software works by adding new modules (services) and/or making modifications to existing modules.

With respect to IT systems and information,the _____ was in the past known as the disaster recovery plan and contingency plan.

The last phase of business continuity planning is ____.

The marketing department of Ebony,a new hotel chain,needs to determine the number of people who visited the company's Web site over the last two months.Which of the following metrics should the department use?

A major drawback of the client/server infrastructure is that it does not have the capacity to offload application programs and information from the server.