Exam 4: Diversity at Work

_____ refers to actions taken to overcome the effects of past or present practices,policies,or other barriers to equal employment opportunity.

Roughly _____ percent of U.S.employees work in service-based industries.

When companies discover they can communicate better with their customers through employees who are similar to their customers,those companies then realize they have increased their _____ diversity.

Performance at an acceptable but not outstanding level,coupled with little or no effort to improve one's current performance is termed:

Which of the following is NOT considered a primary cause of intergenerational conflict?

List some of the practices that companies which are committed to making diversity a competitive advantage follow.

Give at least one reason why women have raised their expectations and levels of aspiration sharply higher in the past 30 years.

At present,the U.S.workforce is populated by three different generations of workers,each with different,often conflicting values and attitudes.

In the course of their five-year research project on the effects of diversity on business performance,researchers offered all of the following implications for practice EXCEPT:

While women's share of the workforce is expected to increase,men's share is projected to decline slightly over the same time-period..

Subconscious expectations about what people can and cannot do at particular times of their lives is termed:

Which generation is also known as the "baby busters?"

Among corporations,which of the following is the No.1 financial supporter of gay-rights groups in the United States?

What is the first step in attaining the advantages of diversity?

The baby-boom generation currently accounts for _____ percent of the workforce.

Similarities between employees and customers like similar cultures,manner of dress,and language creates more efficient interactions and better business for the firm.

List at least three reasons why diversity has become a dominant activity in managing an organization's human resources.

Which of the following statements about Asian Americans in the workforce is true?

Which of the following would NOT be considered a key force accounting for women today aiming for high-level business jobs?

Mexicans,Puerto Ricans,and Cubans constitute the three largest groups classified as Hispanic.