Exam 9: Contract Clauses and Their Administration

Contract administration is a term used to describe interpreting, applying and resolving conflicts pertaining to collective bargaining agreements.

The key concern with nonunion grievance procedures is that they lack due process protections.

In the U.S. it is generally believed that efficiency, equity, and voice are best attained using written rules enforced privately at the workplace level.

Unionized employers typically provide better benefits and wages than nonunionized employers.

The role of the ombudsman includes all of the following except:

The fact that nonunion grievance systems that include a nonmanagerial decision maker tend to result in higher grievance filings rates than those that are decided by management suggests that:

The arbitrators' decisions are based on the _______________________________, which are the written rules and unwritten customs developed in each workplace by the union contract, intent of the negotiators, and past practices.

_______________________________ grant more senior employees the right to take the job of a less senior worker during a layoff.

Just cause discipline and discharge, seniority rights, compensation, and grievance procedures are all examples of ____________________ granted in contracts.

Nonunion grievance procedures such as open door policies typically lack ____________________.

A key criticism of the bureaucratic model of collective bargaining is that it allows too much flexibility and unpredictability in the workplace.

When contract language is ambiguous arbitrators:

When a union violates a union contract, the employer can seek relief by:

What are "Beck" rights, where do they stem from, and in what way are they related to agency shop agreements?

An ombudsperson is a neutral person, employed by the company, who may investigate disputes but who is primarily concerned with helping management and the employee resolve their differences.

Which of the following has not been shown to be positively associated with the incidence of grievance filings?

Which of the following union security clauses requires an employee to become a union member before they are hired?

Why might nonunion arbitration of grievances be inferior to arbitration under a union contract and how might these deficiencies be addressed?

A recognition clause, a successorship clause, and a communication clause are all considered to be clauses that protect union rights.

An _______________________________ is a "neutral" employee of the company that facilitates discussions and informally mediates between employees and managers to help them resolve workplace disputes.