Question 1

The IT structure determines the culture within an organization.

Accepted Answer

A) True 
 B)False  False

Question 2

_____ refers to keeping the costs of transportation as low as possible consistent with safe and reliable delivery.

Accepted Answer

Logistics

Question 3

What is the title for the person responsible for overseeing every aspect of an organization's information resource?

Accepted Answer

A) CIO (chief information officer) 
B) CTO (chief technology officer) 
C) CSO (chief security officer) 
D) CPO (chief privacy officer) 
A) CIO (chief information officer) 
B) CTO (chief technology officer) 
C) CSO (chief security officer) 
D) CPO (chief privacy officer) A

Question 4

What is the title for the person responsible for overseeing both the underlying IT infrastructure within an organization and the user-facing technologies?

Accepted Answer

A) CIO (chief information officer) 
B) CPO (chief privacy officer) 
C) CSO (chief security officer) 
D) CTO (chief technology officer) 
A) CIO (chief information officer) 
B) CPO (chief privacy officer) 
C) CSO (chief security officer) 
D) CTO (chief technology officer)

Question 5

A social networking system is the set of links and communication privileges for an online social community.

Accepted Answer

A) True 
 B)False

Question 6

Virtual teams work in an integrated collaboration environment (ICE).

Accepted Answer

A) True 
 B)False

Question 7

Posting a customer payment would be an example of a business process.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following systems can be used to gain insights into the needs,wants,and behaviors of customers?

Accepted Answer

A) Sales force automation systems (SF
A)  
B) Customer relationship management systems (CRM) 
C) Transaction processing systems (TPS) 
D) Collaborative information systems (CIS) 
A) Sales force automation systems (SF
A)  
B) Customer relationship management systems (CRM) 
C) Transaction processing systems (TPS) 
D) Collaborative information systems (CIS)

Question 9

Customer relationship management (CRM)systems include which of the following functions?

Accepted Answer

A) Sales force automation 
B) Customer service and support 
C) Marketing campaign management and analysis 
D) All of the above 
A) Sales force automation 
B) Customer service and support 
C) Marketing campaign management and analysis 
D) All of the above

Question 10

Collaboration systems are designed to support the sharing and flow of information between companies.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is an IT system that supports the capturing,organization,and dissemination of knowledge?

Accepted Answer

A) Business process management system 
B) Knowledge management system 
C) Workflow system 
D) Automatic workflow system 
A) Business process management system 
B) Knowledge management system 
C) Workflow system 
D) Automatic workflow system

Question 12

A _____ approach to structuring IT often occurs when there is a strong "command and control" management style.

Accepted Answer

The answer of A _____ approach to structuring IT often...

Question 13

What is an enterprise resource planning (ERP)system?

Accepted Answer

A) An integrated software system for every functional area within an organization 
B) A collaborative document management system that stores and manages documents needed by the entire organization 
C) A database management system that maintains information on the information resources for the entire enterprise 
D) A strategic planning methodology that promotes enterprise-wide planning rather than decentralized planning 
A) An integrated software system for every functional area within an organization 
B) A collaborative document management system that stores and manages documents needed by the entire organization 
C) A database management system that maintains information on the information resources for the entire enterprise 
D) A strategic planning methodology that promotes enterprise-wide planning rather than decentralized planning

Question 14

The chief privacy officer is responsible for ensuring that only the people who should see information have access to that information.

Accepted Answer

A) True 
 B)False

Question 15

The IT ____ within an organization will determine the philosophical approach to IT development,deployment,and usage.

Accepted Answer

A) Strategic management team 
B) Department 
C) Leadership 
D) Culture 
A) Strategic management team 
B) Department 
C) Leadership 
D) Culture

Question 16

Which of the following terms is used to define all the steps or business rules,from beginning to end,required for a business process?

Accepted Answer

A) Business conventions 
B) Workflow 
C) Work method 
D) Organizational practice 
A) Business conventions 
B) Workflow 
C) Work method 
D) Organizational practice

Question 17

_____ occurs when two or more companies cooperate by integrating their IT systems.

Accepted Answer

Informatio

Question 18

_____ tracks inventory and information among business processes and across companies.

Accepted Answer

Supply cha

Question 19

In relation to SCM,what is an information partnership?

Accepted Answer

A) Sharing production information with potential customers 
B) Two or more companies cooperating by integrating their IT systems 
C) Competitive suppliers providing production schedules to the manufacturer 
D) Functional areas within your business sharing information 
A) Sharing production information with potential customers 
B) Two or more companies cooperating by integrating their IT systems 
C) Competitive suppliers providing production schedules to the manufacturer 
D) Functional areas within your business sharing information

Question 20

One function in CRM is the sales force automation (SFA)system.What is its purpose?

Accepted Answer

A) To track all the steps in the sales process 
B) To track the movements of salespeople so that,at any moment,the company can determine where they are located 
C) To track products as they move from inventory to the customer 
D) To tracks the sales process and the movement of people and products 
A) To track all the steps in the sales process 
B) To track the movements of salespeople so that,at any moment,the company can determine where they are located 
C) To track products as they move from inventory to the customer 
D) To tracks the sales process and the movement of people and products

The IT structure determines the culture within an organization.

_____ refers to keeping the costs of transportation as low as possible consistent with safe and reliable delivery.

What is the title for the person responsible for overseeing every aspect of an organization's information resource?

What is the title for the person responsible for overseeing both the underlying IT infrastructure within an organization and the user-facing technologies?

A social networking system is the set of links and communication privileges for an online social community.

Virtual teams work in an integrated collaboration environment (ICE).

Posting a customer payment would be an example of a business process.

Which of the following systems can be used to gain insights into the needs,wants,and behaviors of customers?

Customer relationship management (CRM)systems include which of the following functions?

Collaboration systems are designed to support the sharing and flow of information between companies.

Which of the following is an IT system that supports the capturing,organization,and dissemination of knowledge?

A _____ approach to structuring IT often occurs when there is a strong "command and control" management style.

What is an enterprise resource planning (ERP)system?

The chief privacy officer is responsible for ensuring that only the people who should see information have access to that information.

The IT ____ within an organization will determine the philosophical approach to IT development,deployment,and usage.

Which of the following terms is used to define all the steps or business rules,from beginning to end,required for a business process?

_____ occurs when two or more companies cooperate by integrating their IT systems.

_____ tracks inventory and information among business processes and across companies.

In relation to SCM,what is an information partnership?

One function in CRM is the sales force automation (SFA)system.What is its purpose?

The Information Age in Which You Live: Changing

Databases and Data Warehouses: Building Business

Decision Support and Artificial Intelligence

Electronic Commerce: Strategies for the New Economy

Systems Development: Phases, Tools, and Techniques

Enterprise Infrastructure, Metrics, and Business

Protecting People and Information

Emerging Trends and Technology

Computer Hardware and Software

Network Basics

Careers in Business

Filters

Exam 2: Major Business Initiatives: Gaining Competitive

The IT structure determines the culture within an organization.

_____ refers to keeping the costs of transportation as low as possible consistent with safe and reliable delivery.

What is the title for the person responsible for overseeing every aspect of an organization's information resource?

What is the title for the person responsible for overseeing both the underlying IT infrastructure within an organization and the user-facing technologies?

A social networking system is the set of links and communication privileges for an online social community.

Virtual teams work in an integrated collaboration environment (ICE).

Posting a customer payment would be an example of a business process.

Which of the following systems can be used to gain insights into the needs,wants,and behaviors of customers?

Customer relationship management (CRM)systems include which of the following functions?

Collaboration systems are designed to support the sharing and flow of information between companies.

Which of the following is an IT system that supports the capturing,organization,and dissemination of knowledge?

A _____ approach to structuring IT often occurs when there is a strong "command and control" management style.

What is an enterprise resource planning (ERP)system?

The chief privacy officer is responsible for ensuring that only the people who should see information have access to that information.

The IT ____ within an organization will determine the philosophical approach to IT development,deployment,and usage.

Which of the following terms is used to define all the steps or business rules,from beginning to end,required for a business process?

_____ occurs when two or more companies cooperate by integrating their IT systems.

_____ tracks inventory and information among business processes and across companies.

In relation to SCM,what is an information partnership?

One function in CRM is the sales force automation (SFA)system.What is its purpose?

The Information Age in Which You Live: Changing

Databases and Data Warehouses: Building Business

Decision Support and Artificial Intelligence

Electronic Commerce: Strategies for the New Economy

Systems Development: Phases, Tools, and Techniques

Enterprise Infrastructure, Metrics, and Business

Protecting People and Information

Emerging Trends and Technology

Computer Hardware and Software

Network Basics

Careers in Business

Filters