Exam 14: Decision-Making Models and Knowledge Management

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Knowledge management is important to the study of accounting information systems because, like business processes, it:

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C

Samantha and Josephine were preparing to start their own clothing business; they contacted their friend David, a recent graduate from Big State University's accounting program, to learn about setting up their accounting information system.Which of the following questions should David ask them as part of Step 1 of Steps for Better Thinking?

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In preparation for her retirement, Debra, the chief information officer of TPC Corporation, developed a diagram that showed all her areas of responsibility and how they were related to one another.Her actions contributed to which of Call's seven steps for creating a knowledge management system?

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B

Consider the following independent situations as you answer the questions: A.Irene, a freshman accounting major, thought she would benefit from reading an intermediate accounting text while taking introductory financial accounting. B.Bradley developed a plan to study for all four parts of the CPA exam during his last semester at college, thus making himself ready to take the exam immediately after graduation. C.Jorge met weekly with a group of five students, all of whom were preparing their resume for the very first time. D.Every time Maria encountered a topic she did not understand in her accounting information systems course, she did a Google search for it.Bradley would benefit from which of the following countermeasures for information overload?

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Consider the following short case as you respond to the question: Amanda is a partner in a CPA firm; she supervises a staff of ten professionals, some of whom are already licensed CPAs and some of whom are still working toward licensure.She is responsible for audits of independent bookstores in California, Nevada and Arizona.Amanda is concerned that the less experienced professionals she supervises are repeating the mistakes she and the more experienced professionals on her team made when they began auditing.She therefore wants to create a knowledge management system.Amanda's firm has set a goal that all audits be completed within seven days, regardless of the size and nature of the client.Thus, Amanda's team may be experiencing information overload due to:

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Consider the following independent situations as you answer the questions: A.Irene, a freshman accounting major, thought she would benefit from reading an intermediate accounting text while taking introductory financial accounting. B.Bradley developed a plan to study for all four parts of the CPA exam during his last semester at college, thus making himself ready to take the exam immediately after graduation. C.Jorge met weekly with a group of five students, all of whom were preparing their resume for the very first time. D.Every time Maria encountered a topic she did not understand in her accounting information systems course, she did a Google search for it.Which decision makers share at least one common cause of information overload?

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One step in developing a knowledge management system is to create a visual map that describes units of knowledge and the relationships between them.In creating a knowledge management system focused on internal control, such a map might include which of the following?

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Helena, the chief financial officer of TRM Corporation, attempted to explain the role and purpose of financial statements to employees in the production department with no prior training in accounting.Suggest two causes of information overload the production employees might experience; for each cause, suggest one countermeasure.

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The generalized set of processes people use to gather, organize and retain information is often called:

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Consider the following independent situations as you answer the questions: A.Irene, a freshman accounting major, thought she would benefit from reading an intermediate accounting text while taking introductory financial accounting. B.Bradley developed a plan to study for all four parts of the CPA exam during his last semester at college, thus making himself ready to take the exam immediately after graduation. C.Jorge met weekly with a group of five students, all of whom were preparing their resume for the very first time. D.Every time Maria encountered a topic she did not understand in her accounting information systems course, she did a Google search for it.Jorge and his group would benefit from which of the following countermeasures for information overload?

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List, in order, the seven steps to create a knowledge management system.

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The systems development life cycle would be most useful in the ___ step to create a knowledge management system.

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Consider the following independent situations as you answer the questions: A.Irene, a freshman accounting major, thought she would benefit from reading an intermediate accounting text while taking introductory financial accounting. B.Bradley developed a plan to study for all four parts of the CPA exam during his last semester at college, thus making himself ready to take the exam immediately after graduation. C.Jorge met weekly with a group of five students, all of whom were preparing their resume for the very first time. D.Every time Maria encountered a topic she did not understand in her accounting information systems course, she did a Google search for it.Which decision makers are experiencing information overload due to task and process parameters?

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Robert and Claudia are partners in Retail Consulting Associates (RCA), a firm specializing in enterprise risk management for small retail businesses.As their client base expands, they want to develop a knowledge management system that will benefit themselves, their employees and their clients.They have established three key knowledge areas for RCA: costs of enterprise risk management, role of information technology in enterprise risk management and communication with clients.Use those three areas to complete the following knowledge map for RCA.

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In response to information overload, decision makers can:

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When a decision maker reaches the point where the amount of information actually integrated into a decision begins to decline, the decision maker is experiencing:

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Which level of Steps for Better Thinking is indicated in each of the following? a.Acquire background knowledge and skills. b.Deal with limitations to the solution. c.Identify the problem, relevant information and uncertainties. d.Implement solutions. e.Interpret and organize the information.

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All of the following are types of Big Data except:

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The COSO internal control framework includes "monitoring" as one component.Monitoring is most similar to which step in Steps for Better Thinking?

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Divide the following examples of information overload causes into five groups based on the categories suggested by Eppler and Mengis.Specify the name of each group.1) Anxiety about job performance 2) Attempting a task for the first time 3) Disagreements about who should be a group leader 4) E-mail forwarded to a smart phone 5) Health conditions 6) Highly technical information 7) Information conveyed via symbols 8) Internet searches with very broad terms 9) Significant time pressure 10) Working with too large a group

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