Exam 14: Decision-Making Models and Knowledge Management

After attending a seminar on the importance of knowledge management, the managers of TCH Corporation developed a set of objectives their knowledge management system should address.As their next step, the managers should:

After developing a set of objectives their knowledge management system should address, the managers of TCH Corporation distributed a survey to employees, followed by a series of focus groups designed to identify issues such as duplication, gaps and overlaps in knowledge.To complete the next step in creating TCH's knowledge management system, the managers could use a:

Relational databases and spreadsheets can be used for:

Which of the following statements about information overload and accounting information systems is most true?

Jon continually worked on a team that experienced a lot of non-productive conflict.Which of the following best describes Jon's behavior?

Decision makers can analyze Big Data using all of the following techniques except:

The chapter discussed Big Data, including five broad types of Big Data identified by Soares.In your own words, define "Big Data." Give three examples of Big Data, and indicate which of Soares' categories applies to each.

Samantha and Josephine were preparing to start their own clothing business; they contacted their friend David, a recent graduate from Big State University's accounting program, to learn about setting up their accounting information system.As part of ___ in Steps for Better Thinking, David might ask them whether cost or quality is more important.

YRC Corporation's operations had been limited to the US, Canada and Mexico, but management wanted to expand into other countries.In preparation for the expansion, they designed a knowledge management system which included the knowledge map shown below.Based on the knowledge map and the principles of database normalization, create specifications (table names and field names) for three database tables YRC should use to capture, analyze, categorize and distribute knowledge.

Which of the following occurs first in Steps for Better Thinking?

Consider the following independent situations as you answer the questions: A.Irene, a freshman accounting major, thought she would benefit from reading an intermediate accounting text while taking introductory financial accounting. B.Bradley developed a plan to study for all four parts of the CPA exam during his last semester at college, thus making himself ready to take the exam immediately after graduation. C.Jorge met weekly with a group of five students, all of whom were preparing their resume for the very first time. D.Every time Maria encountered a topic she did not understand in her accounting information systems course, she did a Google search for it.Which decision makers are experiencing different causes of information overload?

Samantha and Josephine were preparing to start their own clothing business; they contacted their friend David, a recent graduate from Big State University's accounting program, to learn about setting up their accounting information system.If David uses Steps for Better Thinking to help them set up the system, we can infer that their accounting processes are at the ___ level of the capability maturity model.

Eppler and Mengis suggested five broad causes of information overload: (a) information characteristics, (b) information technology, (c) organizational design, (d) personal factors and (e) task and process parameters.Which of them is most closely associated with each of the following independent items? 1.anxiety about job performance 2.attempting a task for the first time 3.disagreements about who should be a group leader 4.e-mail forwarded to a smart phone 5.health conditions 6.highly technical information 7.information conveyed via symbols 8.internet searches with very broad terms 9.significant time pressure 10.working with too large a group