Exam 11: Performance Evaluation Revisited: a Balanced Approach

On January 4^th,Stevens Manufacturing received an order for 30 uniforms.The following information pertained to that order. Hours Required Receive and process order 0.25 Waiting for production to begin 1.25 Cutting 50.00 Sewing and lettering 300.00 Moving materials from one station to another 20.00 Waiting for an operation to begin 95.00 Packaging 35.00 Loading to be shipped 0.50 In transit to customer 5.00 Calculate the manufacturing cycle time.

Direct materials variances,direct labor variances,return on investment,residual income and EVA are performance measures that are

Which of the following strategies relates to the internal business processes perspective?

Building a balanced scorecard involves

The best measures relate to corporate strategy and SMART.Which of the following is not a component of SMART?

Benchmarking is not about trying to achieve another company's metrics,but about

Budget Taxi Service operates a transportation service from the local airport to the major hotels in the area.All the hotels are located within a five mile radius of the airport.A majority of Budget's customers are business people who fly in and out of the city frequently. Required: Identify one measure in each of the four perspectives of the balanced scorecard that Budget's managers should monitor.Explain your reasoning for each.

Which of the following does not describe the learning and growth perspective?

Which of the following is not a measure that relates to the financial perspective?

A manager can use a performance dashboard for

Which of the following is a measure that relates to the learning and growth perspective?