Exam 1: Managers: Key to Information Technology Results

The field of IT involves computer hardware only,such as mainframe computers,servers,laptops,and PDAs.

Explain the role of managers with respect to new IT.

Examples of enterprise IT include the use of Web conferencing,wikis,and electronic corporate directories.

The DSS can let a decision maker evaluate alternatives to the least expensive solution.

E-learning systems qualify as an example of network IT.

Describe a transaction processing system.

An organization's defined set of IT hardware,software,and networks is called its ____________________.

If assets are lost or destroyed as the result of a disaster,____ must be in place to ensure the ongoing operation of critical business functions.

True productivity improvements generally come simply from automating work processes.

The ____________________ phase of the Change Management Continuum Model has the goal to make people recognize impact of change on them and their way of working.

An organization also requires a staff of people called the _________________________ to plan,implement,operate,and support IT.

____ includes information systems that improve communications and support collaboration among members of a workgroup.

Discuss the Change Management Continuum Model.

An organization's IT infrastructure must be integrated with employees and procedures to build,operate,and support ____.

A streamlined work process enables staff,IT support staff,and other system users to operate efficiently and reliably.

____ includes information systems that organizations use to define interactions among their own employees and/or with external customers,suppliers,and other business partners.

Explain what a wiki is.

____________________ encompass a number of computer-enhanced learning techniques,including computer-based simulations,multimedia CD-ROMs,Web-based learning materials,hypermedia,podcasts,and Webcasts.

____ include(s)all tools that capture,store,process,exchange,and use information.

To implement an IT system successfully,a company might need to change its business processes,worker roles and responsibilities,reward systems,and decision making.