Exam 26: Quality Management and Measurement

-Based on the above data,which department is most committed to TQM?

Scrap and rework are examples of

Benchmarking is the measurement of the gap between the company's best previous quality and its current quality.

An ERP system is a low-cost alternative to an SaaS system.

Nonfinancial measures of quality do not include delivery cycle time.

The Baldrige performance criteria focus on a single aspect of quality.

Using an MIS system to assess and reward performance promptly falls under which stage of the management process?

Selected vendors become an integral part of the production team's quality efforts and may contribute to product design.

The gradual and ongoing improvement of products and processes while reducing costs is known as

Malcolm Baldrige National Quality Award winners are encouraged to maintain their company secrets for achieving quality.

Many traditional cost-based information systems do not provide the value-based information needed in today's business environment.

In 1987,the U.S.Congress created the Deming Prize to recognize U.S.organizations for their achievements in quality and business performance.

Which of the following MIS systems is a costly,fully integrated database combining the management of all major business activities with support activities?

Managers can use MIS to monitor the changing buying habits of their customers.

A Japanese award given to honor individuals or groups who have contributed to the development and dissemination of total quality control is the

The company that focuses on the costs of conformance will have low costs of nonconformance.

Internal failure costs and prevention costs make up the costs of conformance.

A disadvantage of SaaS is low data security due to multiple company data co-existing on a shared web infrastructure.

The key to good quality control is to have periodic inspection points staffed by qualified quality control personnel.

XYZ Cosmetics,Inc.has developed a set of nonfinancial measures to evaluate on-time product delivery performance for one of its best-selling cosmetics.The following data have been generated for the past four weeks: -Compute delivery cycle time for Week 2.