Exam 26: Quality Management and Measurement

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  -Based on the above data,which department is most committed to TQM? -Based on the above data,which department is most committed to TQM?

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Scrap and rework are examples of

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Benchmarking is the measurement of the gap between the company's best previous quality and its current quality.

(True/False)
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An ERP system is a low-cost alternative to an SaaS system.

(True/False)
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Nonfinancial measures of quality do not include delivery cycle time.

(True/False)
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The Baldrige performance criteria focus on a single aspect of quality.

(True/False)
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Using an MIS system to assess and reward performance promptly falls under which stage of the management process?

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Selected vendors become an integral part of the production team's quality efforts and may contribute to product design.

(True/False)
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The gradual and ongoing improvement of products and processes while reducing costs is known as

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Malcolm Baldrige National Quality Award winners are encouraged to maintain their company secrets for achieving quality.

(True/False)
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Many traditional cost-based information systems do not provide the value-based information needed in today's business environment.

(True/False)
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In 1987,the U.S.Congress created the Deming Prize to recognize U.S.organizations for their achievements in quality and business performance.

(True/False)
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Which of the following MIS systems is a costly,fully integrated database combining the management of all major business activities with support activities?

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Managers can use MIS to monitor the changing buying habits of their customers.

(True/False)
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A Japanese award given to honor individuals or groups who have contributed to the development and dissemination of total quality control is the

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The company that focuses on the costs of conformance will have low costs of nonconformance.

(True/False)
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Internal failure costs and prevention costs make up the costs of conformance.

(True/False)
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A disadvantage of SaaS is low data security due to multiple company data co-existing on a shared web infrastructure.

(True/False)
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The key to good quality control is to have periodic inspection points staffed by qualified quality control personnel.

(True/False)
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XYZ Cosmetics,Inc.has developed a set of nonfinancial measures to evaluate on-time product delivery performance for one of its best-selling cosmetics.The following data have been generated for the past four weeks: XYZ Cosmetics,Inc.has developed a set of nonfinancial measures to evaluate on-time product delivery performance for one of its best-selling cosmetics.The following data have been generated for the past four weeks:    -Compute delivery cycle time for Week 2. -Compute delivery cycle time for Week 2.

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