Question 1

What impact do market conditions have on an organization?

Accepted Answer

The upheaval in the economy currently has created a dramatic need for change.Consolidations in multiple industries,ongoing corporate scandals and general uncertainty have necessitated a need to examine the way each firm does business and to look at alternatives that might help it remain viable.

Question 2

Learning organizations use which of the following approaches to acquire knowledge that they can use to change behavior?

Accepted Answer

A) conducting formal retrospective meetings. 
B) studying customer habits. 
C) benchmarking against best industry practices. 
D) all of the above. 
A) conducting formal retrospective meetings. 
B) studying customer habits. 
C) benchmarking against best industry practices. 
D) all of the above. D

Question 3

Which of the following statements regarding factors of change in the organization is accurate?

Accepted Answer

A) Rapid developments in technology force a firm to change its technology to keep up. 
B) Manufacturing jobs have been outsourced,but knowledge-based jobs are largely safe from such movement. 
C) Though 50% of all small businesses fail,those that succeed often do not become large,complex organizations. 
D) Changes in market conditions or the economy may cause companies to be resistant to change. 
A) Rapid developments in technology force a firm to change its technology to keep up. 
B) Manufacturing jobs have been outsourced,but knowledge-based jobs are largely safe from such movement. 
C) Though 50% of all small businesses fail,those that succeed often do not become large,complex organizations. 
D) Changes in market conditions or the economy may cause companies to be resistant to change. A

Question 4

Passive resistance refers to sabotaging the change effort and being outspoken about the negative effects of change.

Accepted Answer

A) True 
 B)False

Question 5

What are two key steps in refreezing for change?

Accepted Answer

The steps include: publicizing

Question 6

Which of the following statements is true regarding performance and organizational change?

Accepted Answer

A) More successful firms find it easier to change than those performing poorly. 
B) 'Nothing fails like success' is a saying with little accuracy when it comes to organizational change. 
C) Change in upper level management is a motivator for organizational level change. 
D) Successful companies often have special practices in place to keep the organization working toward the status quo. 
A) More successful firms find it easier to change than those performing poorly. 
B) 'Nothing fails like success' is a saying with little accuracy when it comes to organizational change. 
C) Change in upper level management is a motivator for organizational level change. 
D) Successful companies often have special practices in place to keep the organization working toward the status quo.

Question 7

Which of the following statements regarding the matrix structure is correct?

Accepted Answer

A) The matrix structure increases the frequency of informal communication but decreases the frequency of formal communication. 
B) The matrix structure is a response to uncertainty and dynamism in the environment. 
C) Matrix structures adhere to the unity of command principle. 
D) Matrix structures require managers to be more independent than in traditional structures. 
A) The matrix structure increases the frequency of informal communication but decreases the frequency of formal communication. 
B) The matrix structure is a response to uncertainty and dynamism in the environment. 
C) Matrix structures adhere to the unity of command principle. 
D) Matrix structures require managers to be more independent than in traditional structures.

Question 8

What impact does globalization have on an organization?

Accepted Answer

Globalization can be a threat or an oppo

Question 9

Organic structures

Accepted Answer

A) are those that resemble a bureaucracy and are highly formalized and centralized. 
B) cross a functional structure with a product structure. 
C) are flexible and decentralized structures with low levels of formalization where communication lines are more fluid. 
D) are how individual and team work within an organization are coordinated. 
A) are those that resemble a bureaucracy and are highly formalized and centralized. 
B) cross a functional structure with a product structure. 
C) are flexible and decentralized structures with low levels of formalization where communication lines are more fluid. 
D) are how individual and team work within an organization are coordinated.

Question 10

Those employees who feel they can perform well under a new system will be more committed to change.

Accepted Answer

A) True 
 B)False

Question 11

Organic structures

Accepted Answer

A) are related to lower job satisfaction. 
B) have formal communication channels. 
C) maximize efficiency and minimize costs. 
D) are conducive to entrepreneurial activity and general innovativeness. 
A) are related to lower job satisfaction. 
B) have formal communication channels. 
C) maximize efficiency and minimize costs. 
D) are conducive to entrepreneurial activity and general innovativeness.

Question 12

The practice of outsourcing as a response to the globalization of business has created which of the following changes for organizations?

Accepted Answer

A) A reduction in the reliance on skilled workers. 
B) A need to deal with employee stress. 
C) A need to decentralize the organizational structure. 
D) A need to restructure employee communication channels. 
A) A reduction in the reliance on skilled workers. 
B) A need to deal with employee stress. 
C) A need to decentralize the organizational structure. 
D) A need to restructure employee communication channels.

Question 13

All of the following statements regarding reasons employees resist change are correct EXCEPT

Accepted Answer

A) those who feel they can perform well under a new system will be more committed than those who have lower confidence in their ability to perform. 
B) we are creatures of habit. 
C) feelings of uncertainty create stress. 
D) people with a negative self-concept view change as an opportunity. 
A) those who feel they can perform well under a new system will be more committed than those who have lower confidence in their ability to perform. 
B) we are creatures of habit. 
C) feelings of uncertainty create stress. 
D) people with a negative self-concept view change as an opportunity.

Question 14

Highly formalized and centralized structures similar to bureaucracies are

Accepted Answer

A) mechanistic structures. 
B) organic structures. 
C) matrix structures. 
D) product structures. 
A) mechanistic structures. 
B) organic structures. 
C) matrix structures. 
D) product structures.

Question 15

Just-in-time production leads to antagonistic relations between Toyota and its suppliers.

Accepted Answer

A) True 
 B)False

Question 16

Organic structures are related to higher levels of job satisfaction.

Accepted Answer

A) True 
 B)False

Question 17

Cultures low in uncertainty avoidance are comfortable with change.

Accepted Answer

A) True 
 B)False

Question 18

Surveys indicate that resistance to change is one of the top two reasons why change efforts within organizations fail.

Accepted Answer

A) True 
 B)False

Question 19

_______ is the final stage of Lewin's process of change model which ensures that the change becomes permanent.

Accepted Answer

The answer of _______ is the final stage of Lewin's...

Question 20

_________ refers to the number of levels within an organization.

Accepted Answer

A) Hierarchy 
B) Departments 
C) Structure 
D) Centralization 
A) Hierarchy 
B) Departments 
C) Structure 
D) Centralization

What impact do market conditions have on an organization?

Learning organizations use which of the following approaches to acquire knowledge that they can use to change behavior?

Which of the following statements regarding factors of change in the organization is accurate?

Passive resistance refers to sabotaging the change effort and being outspoken about the negative effects of change.

What are two key steps in refreezing for change?

Which of the following statements is true regarding performance and organizational change?

Which of the following statements regarding the matrix structure is correct?

What impact does globalization have on an organization?

Organic structures

Those employees who feel they can perform well under a new system will be more committed to change.

Organic structures

The practice of outsourcing as a response to the globalization of business has created which of the following changes for organizations?

All of the following statements regarding reasons employees resist change are correct EXCEPT

Highly formalized and centralized structures similar to bureaucracies are

Just-in-time production leads to antagonistic relations between Toyota and its suppliers.

Organic structures are related to higher levels of job satisfaction.

Cultures low in uncertainty avoidance are comfortable with change.

Surveys indicate that resistance to change is one of the top two reasons why change efforts within organizations fail.

_______ is the final stage of Lewin's process of change model which ensures that the change becomes permanent.

_________ refers to the number of levels within an organization.

Organizational Behavior

Managing Demographic and Cultural Diversity

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Communication

Managing Groups and Teams

Conflict and Negotiations

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Culture

Filters

Exam 14: Organizational Structure and Change

What impact do market conditions have on an organization?

Learning organizations use which of the following approaches to acquire knowledge that they can use to change behavior?

Which of the following statements regarding factors of change in the organization is accurate?

Passive resistance refers to sabotaging the change effort and being outspoken about the negative effects of change.

What are two key steps in refreezing for change?

Which of the following statements is true regarding performance and organizational change?

Which of the following statements regarding the matrix structure is correct?

What impact does globalization have on an organization?

Organic structures

Those employees who feel they can perform well under a new system will be more committed to change.

Organic structures

The practice of outsourcing as a response to the globalization of business has created which of the following changes for organizations?

All of the following statements regarding reasons employees resist change are correct EXCEPT

Highly formalized and centralized structures similar to bureaucracies are

Just-in-time production leads to antagonistic relations between Toyota and its suppliers.

Organic structures are related to higher levels of job satisfaction.

Cultures low in uncertainty avoidance are comfortable with change.

Surveys indicate that resistance to change is one of the top two reasons why change efforts within organizations fail.

_______ is the final stage of Lewin's process of change model which ensures that the change becomes permanent.

_________ refers to the number of levels within an organization.

Organizational Behavior

Managing Demographic and Cultural Diversity

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Communication

Managing Groups and Teams

Conflict and Negotiations

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Culture

Filters