Exam 7: Performance Management and Evaluation

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Using the following information, prepare a single report setting forth the variable costing income statement as well as a performance report for Profit Center West. Budgeted sales \ 20,000 Budgeted sales variance \ 5,000 (F) Actual variable cost of goods sold \ 8,000 Actual variable cost of goods sold variance \ 10,000 (F) Budgeted variable selling expenses \ 5,000 Actual variable selling expenses \ 3,000 Budgeted fixed manufacturing costs \ 1,000 Budgeted fixed manufacturing costs variance \ 50 (F) Budgeted fixed selling expenses \ 2,000 Budgeted fixed selling expenses variance \ 100 (F) Actual number of orclers processed 100 Actual number of orders processsed variance 10 () Budgeted average daily sales \ 500 Budgeted average daily sales variance \ 200 (F) Actual number of urits sold 450 Actual number of urits sold variance 25 (F)

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 Master Bulget  Actual Results  Varinice  Sales $20,000$25,000$5,000( F) Variable cost of goods sold 18,0008,00010,000( F) Variable sellingexpenses 5,0003,0002,000( F) Contribution margin $3,000)$14,000$17,000( F) Fixed manufacturing costs 1,00095050( F) Fixed selling expense 2,0001,900100( F) Profit center income ($6,000)$11,150$17,150( F) Number of orders processed 11010010(U) Daily sales $500$700$200( F) Number of units sold 42545025( F)\begin{array}{|l|l|l|l|}\hline &\text { Master Bulget } & \text { Actual Results } & \text { Varinice }\\\hline \text { Sales } & \$ 20,000 & \$ 25,000 & \$ 5,000(\mathrm{~F}) \\\hline \text { Variable cost of goods sold } & 18,000 & 8,000 & 10,000(\mathrm{~F}) \\\hline \text { Variable sellingexpenses } & 5,000 & 3,000 & 2,000(\mathrm{~F}) \\\hline \text { Contribution margin } & \$ 3,000) & \$ 14,000 & \$ 17,000(\mathrm{~F}) \\\hline \text { Fixed manufacturing costs } & 1,000 & 950 & 50(\mathrm{~F}) \\\hline \text { Fixed selling expense } & 2,000 & 1,900 & 100(\mathrm{~F}) \\\hline \text { Profit center income } &( \$ 6,000) & \$ 11,150 & \$ 17,150(\mathrm{~F}) \\\hline & & & \\\hline \text { Number of orders processed } & 110 & 100 & 10(\mathrm{U}) \\\hline \text { Daily sales } & \$ 500 & \$ 700 & \$ 200(\mathrm{~F}) \\\hline \text { Number of units sold } & 425 & 450 & 25(\mathrm{~F}) \\\hline\end{array}

A variable costing income statement is essentially the same as a traditional income statement.

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Provide three examples of something that an organization might want to measure and a performance measurement that could be utilized in each example.

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Answers will vary. The following are three examples.
 What to MeasurePerformance Measurement  1. Service qualityNumber of customer complaints  2. Expenditures on a monthly basis Monthly expenditure budgets  3. Effectiveness of new computerized ass sembly line Monthly mimber of defective products produced \begin{array}{ll} \text { What to Measure} & \text {Performance Measurement } \\ \text { 1. Service quality} & \text {Number of customer complaints } \\ \text { 2. Expenditures on a monthly basis } & \text {Monthly expenditure budgets } \\ \text { 3. Effectiveness of new computerized ass sembly line} & \text { Monthly mimber of defective products produced } \\\end{array}

The effectiveness of a performance management and evaluation system depends on how well it coordinates the goals of

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In developing performance measures, management must consider which of the following?

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Determine the October 20xx ROI (rounded to two decimal places) for an investment center with the following information: Assets at September 30,20 \ 20,000,000 Assets at October 31,20 22,000,000 Assets at October 15,20 18,595,000 Operating income for the month ended October 31,20 5,000,000.0 Operating income for the month ended October 31, 20xx 5,000,000.0

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The manager of Center D designs, produces, and sells products to external parties. The manager makes both long-term and short-term decisions. What type of responsibility center is Center D?

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To succeed, an organization must add value for all of its stakeholders in the long term only.

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For residual income figures to be comparable on a companywide basis, all investment centers must have equal access to resources and similar asset investment bases.

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It is not necessary for managers to fully understand the causal relationship between their actions and the organization's overall performance to get results.

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The balanced scorecard was developed by

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An organization's four basic stakeholder groups include investors, employees, external business processes, and customers.

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Both flexible budgeting and variable costing can be utilized to evaluate cost center performance.

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The manager of Center C is responsible for the online order operations of a large retailer. What type of responsibility center is Center C?

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Determine the February 20xx residual income for an investment center with the following information: Operating income for the month ended February 28,20 \ 2,900,000 Desired ROI 52\% Actual ROI 38\% Assetsinvested \ 18,200,000

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Use the following performance report for a cost center of the Dry Cat Food Division for the month ended December 31 to answer the question below. Use the following performance report for a cost center of the Dry Cat Food Division for the month ended December 31 to answer the question below.   - What is the direct materials variance between the actual results and the flexible budget? - What is the direct materials variance between the actual results and the flexible budget?

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By balancing all stakeholders' needs, managers are more likely to achieve their objectives in

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Determine the April 20xx residual income for an investment center with the following information: Operating income for the month ended April 30,20:x \ 14,900,000 Assets at March 31, 20:sx 10,200,000 Assets at April 30, 20:x 13,150,000 Desired ROI 49\% Actual ROI 60\%

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Which of the following performance measures is most concerned with long-term financial performance?

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Using the following information, prepare a traditional income statement and a variable costing income statement: Sales \ 4,000,000 Variable cost of goods sold 1800,000 Variable selling expenses 900,000 Fixed selling expenses 100,000 Fixed manufacturing costs 600,000

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