Exam 3: Small Business Environment: Managing External Relations

When compared to large businesses,small business owners start their business typically to take advantage of:

The _____ is given by the U.S.Government to businesses and nonprofit organizations that have been judged outstanding in quality leadership; strategic planning; customer and market focus; measurement,analysis,and knowledge management; human resource focus; process management; and results.

An ethical decision should reflect a decision-maker's real or presumed obligations to people and institutions in his or her firm and in its task environment.

The _____ of an organization will be a part of its task environment.

Which of the following is typically a part of a firm's general environment?

List five of the ten product-based legitimacy indicators outlined in the text and provide an example for each.

An ethical model conceived by the German philosopher Immanuel Kant which suggests that there is a code of right and wrong that everyone can see and follow refers to _____.

Which of the following statements is true of social capital?

_____ are considered as a part of the internal environment of a firm.

Which of the following is best avoided in handling a business crisis?

Which of the following is an element of a firm's internal environment?

_____ is best defined as the characteristics of a business,like trust,consistency,and networks that help make business operations smooth and efficient.

A way to minimize the need for high-pressure ethical decision making situations in business is by:

Define the general environment,then list and elaborate on five of the seven components that make up the general environment.

Small businesses are often the first to try something innovative.

_____ is a certification standard from the U.S.Green Building Council for buildings that are environmentally friendly.

What are the four best practices that can help any online social networking effort become successful?

The _____ is the most important element of social capital to customers and supporters of a business,such as bankers,lawyers,and suppliers.

The billboard principle is an ethical model that asks whether someone would be comfortable having his or her decision and name advertised on a billboard for the public to see.

Briefly describe the four philosophies related to ethics a person can use to evaluate alternatives he or she has generated to solve a problem.