Exam 10: Information Systems

Briefly describe the three levels of management.

The research department strictly involves itself only with the creation of finished goods that are tangible.

The research department identifies, investigates, and develops new products and services.

This system is a flexible tool for data analysis, since its reports do not have a fixed format.

This decision model helps middle-level managers control the work of the organization, such as financial planning and sales promotion planning.

_______-level managers need summarized information in weekly or monthly reports in order to develop budget projections and evaluate the performance of supervisors.

Explain the three common categories of reports that are generated in most organizations.

Describe knowledge work systems and, specifically, expert systems.

Describe the functions of a decision support system, including a group decision support system, differentiate between a DSS and a transaction processing system.

The _______ activity records the customer requests for products or services.

Describe in detail the six activities that make up the basis of a typical accounting system.

Effective operation within any organization requires an efficient and coordinated flow of _______ throughout the organization.

Supervisors' responsibilities include operational matters.

_______-level information flow is primarily vertical.

_______ systems are computer systems that allow people located at various geographic locations to communicate and have in-person meetings.

Which of the following refers to a system that summarizes detailed data from the transaction processing systems in standard reports for middle-level managers?

The _______ keeps records of the number of each kind of part or finished good in the warehouse.

Name and describe the four most common types of computer-based information systems.

Office _______ systems focus on managing documents, communicating, and scheduling.

There are three basic decision models used in GDSS: operational, strategic, and financial.