Chat with AIExam 9: Balancing Demand Against Productive Capacity
Exam 1: Introduction to Services Marketing45 Questions
Exam 2: Customer Behavior in a Services Context45 Questions
Exam 3: Positioning Services in Competitive Markets45 Questions
Exam 4: Developing Service Products: Core and Supplementary Elements45 Questions
Exam 5: Distributing Service Through Physical and Electronic Channels45 Questions
Exam 6: Setting Prices and Implementing Revenue Management43 Questions
Exam 7: Promoting Services and Educating Customers45 Questions
Exam 8: Designing and Managing Service Processes44 Questions
Exam 9: Balancing Demand Against Productive Capacity43 Questions
Exam 10: Crafting the Service Environment45 Questions
Exam 11: Managing People for Service Advantage45 Questions
Exam 12: Managing Relationships and Building Loyalty44 Questions
Exam 13: Complaint Handling and Service Recovery45 Questions
Exam 14: Improving Service Quality and Productivity43 Questions
Exam 15: Organizing for Service Leadership43 Questions
Select questions type
One of the most direct ways for a hotel to reduce excess demand at peak periods is to charge customers more money to use the service during those periods.
(True/False)
4.8/5 
(40)
(40) During the SARS period when travel and tourism was affected,staff were sent for training or encouraged to resign.
(True/False)
4.8/5 (36)
(36) ____________ is usually the first variable to be proposed for bringing demand and supply into balance.
(Multiple Choice)
4.9/5 (40)
(40) 
Filters
- Essay(0)
- Multiple Choice(0)
- Short Answer(0)
- True False(0)
- Matching(0)