Exam 17: Psychology at Work

Evaluations of job applicants based on informal interviews are ________ predictors of future job performance than handwriting analysis and ________ predictors than aptitude tests.

A specification of when, where, and how to achieve the subgoals necessary for completion of a major task is called a(n)

Jack works for a company that requires employees to periodically rate their own performance and to be rated by their managers, other colleagues, and customers. This type of assessment is called

Managing by objectives is most clearly designed to facilitate the process of

Managers who build teamwork and effectively mediate employee conflicts are said to excel in

For as long as she has been the plant manager, Juanita has welcomed input from employees and has delegated authority. Bill, in managing his department, takes a more authoritarian, iron-fisted approach. Juanita's style is one of ________ leadership, whereas Bill's is one of ________ leadership.

If given a chance to express their own opinions during a decision-making process, people will respond more positively to the decision. This illustrates

Those who view their work as a calling report ________ work satisfaction than those who view their work as a job and ________ work satisfaction than those who view their work as a career.

The on-time completion of major work projects is most clearly facilitated by

Paul is seldom absent from work. However, an illness the previous week forced him to miss work for a day, and his supervisor evaluated his performance less positively than was warranted. This best illustrates the supervisor's vulnerability to

Because Brent believes that his employees are intrinsically motivated to work for reasons beyond money, Brent would be described as a(n) ________ manager.

The first step in establishing workplace effectiveness is

Flow is best described as

Structured interviews have more ________ than unstructured interviews.

Full and clear communication regarding Kelsey's effectiveness as a customer service manager is enhanced by the performance appraisals she periodically receives from fellow managers, subordinates, customers, and her supervisor. This best illustrates the value of

After studying artists who would spend hour after hour painting or sculpting with enormous concentration, Csikszentmihalyi formulated the concept of

Leaders who set target dates for the completion of specific measurable goals best illustrate

Employee engagement is most likely to be facilitated by

Unhappy workers who undermine what their colleagues accomplish are

An employee's high level of friendliness can lead a supervisor to judge the employee as a more reliable worker than is actually the case. This is said to illustrate