Question 1

E-discovery is a term describing changes in technology and Web site design to enhance information sharing,collaboration,and functionality on the Web.

Accepted Answer

A) True 
 B)False  False

Question 2

Inessa works as a software engineer in Everett Corp.,which develops cloud-based applications.She is an expert in coding and debugging.Cecilia,who recently joined the firm,is assigned to work side-by-side with Inessa on a debugging project so that she can observe and learn Inessa's approaches and methods.This is an example of _____.

Accepted Answer

A) offshoring 
B) outsourcing 
C) joint problem solving 
D) shadowing 
A) offshoring 
B) outsourcing 
C) joint problem solving 
D) shadowing C

Question 3

Which of the following can result in effective knowledge management?

Accepted Answer

A) Developing separate processes for each employee that is structured to their knowledge and specific skills 
B) Enabling employees to share and build on one another's experience and expertise so that mistakes are not repeated 
C) Using software to assist in the creation,analysis,and modification of the design of a component or product 
D) Applying strict access controls,file and directory permissions,to protect data from disclosure or destruction 
A) Developing separate processes for each employee that is structured to their knowledge and specific skills 
B) Enabling employees to share and build on one another's experience and expertise so that mistakes are not repeated 
C) Using software to assist in the creation,analysis,and modification of the design of a component or product 
D) Applying strict access controls,file and directory permissions,to protect data from disclosure or destruction B

Question 4

Participation in a _____ is a means of developing new knowledge,stimulating innovation,or sharing existing tacit knowledge within an organization.

Accepted Answer

A) zero-based budgeting practice 
B) meta-analysis 
C) social network analysis 
D) community of practice 
A) zero-based budgeting practice 
B) meta-analysis 
C) social network analysis 
D) community of practice

Question 5

Which of the following can result in a significant damage to productivity and a decrease in the quality of service in an organization?

Accepted Answer

A) Fostering innovation by encouraging the free flow of ideas 
B) Collaborating with contractors during the planning stage 
C) Permanent loss of expertise related to core operations 
D) Leveraging the expertise of people across the organization 
A) Fostering innovation by encouraging the free flow of ideas 
B) Collaborating with contractors during the planning stage 
C) Permanent loss of expertise related to core operations 
D) Leveraging the expertise of people across the organization

Question 6

Which of the following is used to manage the changes in decision logic in applications that support credit applications,underwriting,complex order processing,and difficult scheduling?

Accepted Answer

A) A business rule management system 
B) A risk and hazard management system 
C) A customer relationship management system 
D) An enterprise resource planning system 
A) A business rule management system 
B) A risk and hazard management system 
C) A customer relationship management system 
D) An enterprise resource planning system

Question 7

Which of the following is a reason for organizations to employ social network analysis (SNA)?

Accepted Answer

A) To plan and record quality control activities such as product inspections,asset purchases,and material certifications 
B) To enable an organization to collect,document,assess,remediate,and attest to internal control processes and safeguards 
C) To identify subject experts and set up mechanisms to facilitate the passing of knowledge from experts to colleagues 
D) To decrease costs and improve customer service and reduce the overall investment in inventory in a supply chain 
A) To plan and record quality control activities such as product inspections,asset purchases,and material certifications 
B) To enable an organization to collect,document,assess,remediate,and attest to internal control processes and safeguards 
C) To identify subject experts and set up mechanisms to facilitate the passing of knowledge from experts to colleagues 
D) To decrease costs and improve customer service and reduce the overall investment in inventory in a supply chain

Question 8

Members of an informal community of practice meet on a regular basis with a well-planned agenda and identified speakers.

Accepted Answer

A) True 
 B)False

Question 9

_____ is a process in which a novice and an expert work side-by-side to solve a problem so that the expert's approach is slowly revealed to the observant novice.

Accepted Answer

A) Proportionate problem solving 
B) Outsourcing 
C) Shadowing 
D) Joint problem solving 
A) Proportionate problem solving 
B) Outsourcing 
C) Shadowing 
D) Joint problem solving

Question 10

A _____ is a software used to define,execute,monitor,and maintain the decision logic that is used by the operational systems and processes that run an organization.

Accepted Answer

A) product life cycle management system 
B) database management system 
C) supply chain management system 
D) business rule management system 
A) product life cycle management system 
B) database management system 
C) supply chain management system 
D) business rule management system

Question 11

Which of the following is an example of shadowing?

Accepted Answer

A) Two new recruits working on an automobile's rear axle 
B) Three young interns practicing under the guidance of an experienced surgeon 
C) A novice and an expert working side-by-side on a new project 
D) Four novice employees working on a client-specific application software 
A) Two new recruits working on an automobile's rear axle 
B) Three young interns practicing under the guidance of an experienced surgeon 
C) A novice and an expert working side-by-side on a new project 
D) Four novice employees working on a client-specific application software

Question 12

In order to evolve,grow,and prosper,an organization must _____.

Accepted Answer

A) foster innovation by encouraging the free flow of ideas 
B) refrain from employing young people 
C) adhere to time-tested methods and concepts 
D) avoid collaboration with contractors during the planning stage 
A) foster innovation by encouraging the free flow of ideas 
B) refrain from employing young people 
C) adhere to time-tested methods and concepts 
D) avoid collaboration with contractors during the planning stage

Question 13

Which of the following statements is true of explicit knowledge?

Accepted Answer

A) It is documented,stored,and codified. 
B) It cannot be shared with others easily. 
C) It is difficult for others to copy. 
D) It is developed as a result of personal experience. 
A) It is documented,stored,and codified. 
B) It cannot be shared with others easily. 
C) It is difficult for others to copy. 
D) It is developed as a result of personal experience.

Question 14

Kaia,a chemical engineering graduate,has documented all titration procedures in her project report.She refers to this report while performing titrations in her laboratory.This is an example of _____.

Accepted Answer

A) muted knowledge 
B) implied knowledge 
C) tacit knowledge 
D) explicit knowledge 
A) muted knowledge 
B) implied knowledge 
C) tacit knowledge 
D) explicit knowledge

Question 15

Containing the scope of a project to impact only a small part of an organization is more risky than trying to take on a project very large in scope.

Accepted Answer

A) True 
 B)False

Question 16

_____ enables analysts to make judgments about how to interpret and value the content of a message.

Accepted Answer

A) Metadata 
B) Microdata 
C) Macrodata 
D) Inlinedata 
A) Metadata 
B) Microdata 
C) Macrodata 
D) Inlinedata

Question 17

The use of a business rule management system leads to a less accurate implementation of necessary changes to an organization's policies and procedures.

Accepted Answer

A) True 
 B)False

Question 18

A group of people,who have been informed about the knowledge management involved in an upcoming project,is enthusiastic about the project's potential.Which of the following can improve the odds of the project's success?

Accepted Answer

A) Defining a pilot project to address the business needs 
B) Following time-tested methods and concepts 
C) Preventing the dissemination of explicit knowledge 
D) Avoiding collaboration among contractors,suppliers,and other business partners 
A) Defining a pilot project to address the business needs 
B) Following time-tested methods and concepts 
C) Preventing the dissemination of explicit knowledge 
D) Avoiding collaboration among contractors,suppliers,and other business partners

Question 19

Metadata matches a user's query to many sources of information in an attempt to identify the most important content and the most reliable and relevant source.

Accepted Answer

A) True 
 B)False

Question 20

In analyzing social media communications from sources such as text,video,and chat,which of the following is considered the most significant data?

Accepted Answer

A) The content itself 
B) Metadata 
C) Schema 
D) Macrodata 
A) The content itself 
B) Metadata 
C) Schema 
D) Macrodata

E-discovery is a term describing changes in technology and Web site design to enhance information sharing,collaboration,and functionality on the Web.

Which of the following can result in effective knowledge management?

Participation in a _____ is a means of developing new knowledge,stimulating innovation,or sharing existing tacit knowledge within an organization.

Which of the following can result in a significant damage to productivity and a decrease in the quality of service in an organization?

Which of the following is used to manage the changes in decision logic in applications that support credit applications,underwriting,complex order processing,and difficult scheduling?

Which of the following is a reason for organizations to employ social network analysis (SNA)?

Members of an informal community of practice meet on a regular basis with a well-planned agenda and identified speakers.

_____ is a process in which a novice and an expert work side-by-side to solve a problem so that the expert's approach is slowly revealed to the observant novice.

A _____ is a software used to define,execute,monitor,and maintain the decision logic that is used by the operational systems and processes that run an organization.

Which of the following is an example of shadowing?

In order to evolve,grow,and prosper,an organization must _____.

Which of the following statements is true of explicit knowledge?

Kaia,a chemical engineering graduate,has documented all titration procedures in her project report.She refers to this report while performing titrations in her laboratory.This is an example of _____.

Containing the scope of a project to impact only a small part of an organization is more risky than trying to take on a project very large in scope.

_____ enables analysts to make judgments about how to interpret and value the content of a message.

The use of a business rule management system leads to a less accurate implementation of necessary changes to an organization's policies and procedures.

A group of people,who have been informed about the knowledge management involved in an upcoming project,is enthusiastic about the project's potential.Which of the following can improve the odds of the project's success?

Metadata matches a user's query to many sources of information in an attempt to identify the most important content and the most reliable and relevant source.

In analyzing social media communications from sources such as text,video,and chat,which of the following is considered the most significant data?

Managers: Key to Information Technology Results

Strategic Planning

Project Management

Business Process and It Outsourcing

Corporate and It Governance

Collaboration Tools

E-Commerce

Enterprise Systems

Business Intelligence and Big Data

Cybercrime and It Security

Ethical, legal, and Social Issues of Information Technology

Filters

Exam 10: Knowledge Management

E-discovery is a term describing changes in technology and Web site design to enhance information sharing,collaboration,and functionality on the Web.

Which of the following can result in effective knowledge management?

Participation in a _____ is a means of developing new knowledge,stimulating innovation,or sharing existing tacit knowledge within an organization.

Which of the following can result in a significant damage to productivity and a decrease in the quality of service in an organization?

Which of the following is used to manage the changes in decision logic in applications that support credit applications,underwriting,complex order processing,and difficult scheduling?

Which of the following is a reason for organizations to employ social network analysis (SNA)?

Members of an informal community of practice meet on a regular basis with a well-planned agenda and identified speakers.

_____ is a process in which a novice and an expert work side-by-side to solve a problem so that the expert's approach is slowly revealed to the observant novice.

A _____ is a software used to define,execute,monitor,and maintain the decision logic that is used by the operational systems and processes that run an organization.

Which of the following is an example of shadowing?

In order to evolve,grow,and prosper,an organization must _____.

Which of the following statements is true of explicit knowledge?

Kaia,a chemical engineering graduate,has documented all titration procedures in her project report.She refers to this report while performing titrations in her laboratory.This is an example of _____.

Containing the scope of a project to impact only a small part of an organization is more risky than trying to take on a project very large in scope.

_____ enables analysts to make judgments about how to interpret and value the content of a message.

The use of a business rule management system leads to a less accurate implementation of necessary changes to an organization's policies and procedures.

A group of people,who have been informed about the knowledge management involved in an upcoming project,is enthusiastic about the project's potential.Which of the following can improve the odds of the project's success?

Metadata matches a user's query to many sources of information in an attempt to identify the most important content and the most reliable and relevant source.

In analyzing social media communications from sources such as text,video,and chat,which of the following is considered the most significant data?

Managers: Key to Information Technology Results

Strategic Planning

Project Management

Business Process and It Outsourcing

Corporate and It Governance

Collaboration Tools

E-Commerce

Enterprise Systems

Business Intelligence and Big Data

Cybercrime and It Security

Ethical, legal, and Social Issues of Information Technology

Filters