Question 1

Which of the following software delivery approaches provides users remote access to software as a Web-based service?

Accepted Answer

A) Application deployment approach 
B) Software deployment approach 
C) Software as a service 
D) Platform as a service 
A) Application deployment approach 
B) Software deployment approach 
C) Software as a service 
D) Platform as a service C

Question 2

What does the Type 1 Statement on Standards for Attestation Engagements 16 (SSAE 16)report?

Accepted Answer

A) It reports on the upfront infrastructure costs of a firm and on projects that differentiate their core business processes. 
B) It reports on the issues faced by an organization integrating with a cloud computing environment. 
C) It reports on the suitability of the design of the controls of an application service provider over a period of time. 
D) It reports on the fairness of the presentation of management's description of a service organization's system. 
A) It reports on the upfront infrastructure costs of a firm and on projects that differentiate their core business processes. 
B) It reports on the issues faced by an organization integrating with a cloud computing environment. 
C) It reports on the suitability of the design of the controls of an application service provider over a period of time. 
D) It reports on the fairness of the presentation of management's description of a service organization's system. D

Question 3

City-mart,a supermarket chain,used to outsource its logistics service.Over a period of time,the company discovered an irregularity in the amount of products delivered and the payments collected for those products.It was found that the systems for payment acceptance and logistics were breached by a foreign agent in the firm,which led to the termination of the outsourcing contract by City-mart.Which of the following would be the most appropriate issue related to outsourcing in this scenario?

Accepted Answer

A) Negative impact on customer relationships and satisfaction 
B) Data security and integrity issues 
C) Vertical integration 
D) Horizontal integration 
A) Negative impact on customer relationships and satisfaction 
B) Data security and integrity issues 
C) Vertical integration 
D) Horizontal integration B

Question 4

List the key questions that an organization should answer to separate its core business processes from less critical processes.

Accepted Answer

A significant outsourcing risk is dealin

Question 5

Which of the following would be the most appropriate solution for organizations whose computing needs vary greatly depending on changes in demand?

Accepted Answer

A) Vertical market integration 
B) Private cloud computing 
C) Public cloud computing 
D) Horizontal market integration 
A) Vertical market integration 
B) Private cloud computing 
C) Public cloud computing 
D) Horizontal market integration

Question 6

Icarus Inc.manufactures fighter planes for the government.It made a strategic decision to outsource the production of wings and turbines to another firm for the purpose of reducing production cost and development time by two years.However,the outsourcing provider developed the planes' wings and turbines using low-grade material,which led to Icarus Inc.losing its contract with the government.The loss of time and revenue was non-amendable and the company was closed down eventually.Which of the following issues associated with outsourcing best describes the cause of Icarus Inc.shutting down?

Accepted Answer

A) Security breaches 
B) Legal issues 
C) Quality problems 
D) Employee morale 
A) Security breaches 
B) Legal issues 
C) Quality problems 
D) Employee morale

Question 7

_____ frees up a large amount of resources and management effort that can be redirected to other more strategic issues within an organization.

Accepted Answer

A) Advertising 
B) Bootstrapping 
C) Outsourcing 
D) Liquidating 
A) Advertising 
B) Bootstrapping 
C) Outsourcing 
D) Liquidating

Question 8

All countries have the same stance on the protection of corporate data,copyrights,patents,and trade secrets.

Accepted Answer

A) True 
 B)False

Question 9

Identify the goal of autonomic computing.

Accepted Answer

A) To divide one physical server into many virtual machines with each virtual machine capable of processing a set of data for users from a given organization 
B) To provide users with a computing platform that includes an operating system,database services,and a Web server 
C) To outsource the equipment used to support data processing operations,including servers,storage devices,and networking components 
D) To create complex systems that run themselves,while keeping the system's complexity invisible to the end user 
A) To divide one physical server into many virtual machines with each virtual machine capable of processing a set of data for users from a given organization 
B) To provide users with a computing platform that includes an operating system,database services,and a Web server 
C) To outsource the equipment used to support data processing operations,including servers,storage devices,and networking components 
D) To create complex systems that run themselves,while keeping the system's complexity invisible to the end user

Question 10

The fundamental costs of doing business in a developing country are higher than those in a developed country.

Accepted Answer

A) True 
 B)False

Question 11

Who participates in the conflict resolution process for resolving any issues in an outsourcing agreement?

Accepted Answer

A) The service-level agreement manager 
B) The executive employment agreement manager 
C) The chief executive officer 
D) The human resource officer 
A) The service-level agreement manager 
B) The executive employment agreement manager 
C) The chief executive officer 
D) The human resource officer

Question 12

_____ is a public cloud computing approach that provides users with a computing platform,which includes an operating system,a programming language execution environment,database services,and a Web server.

Accepted Answer

A) Software as a service 
B) Platform as a service 
C) Security as a service 
D) Backend as a service 
A) Software as a service 
B) Platform as a service 
C) Security as a service 
D) Backend as a service

Question 13

Many organizations contract with service providers to handle their complete services such as accounting and finance,customer services,human resources,and research and development.This is known as _____.

Accepted Answer

A) vertical integration 
B) business process outsourcing 
C) outbound telemarketing process 
D) horizontal integration 
A) vertical integration 
B) business process outsourcing 
C) outbound telemarketing process 
D) horizontal integration

Question 14

Which termination clause allows an organization to end the outsourcing agreement and go to court to collect compensation for the damages caused?

Accepted Answer

A) Termination for convenience 
B) Termination for financial crises 
C) Termination for failure to meet service and performance levels 
D) Termination for material breach of contract 
A) Termination for convenience 
B) Termination for financial crises 
C) Termination for failure to meet service and performance levels 
D) Termination for material breach of contract

Question 15

A _____ is a high-level,summary document that defines both the services and the performance and availability levels at which those services will be provided by a service provider to an organization.

Accepted Answer

A) customer service agreement 
B) product-level contract 
C) service-level agreement 
D) research and analysis service document 
A) customer service agreement 
B) product-level contract 
C) service-level agreement 
D) research and analysis service document

Question 16

A(n)_____ in an outsourcing agreement defines the conditions under which either party may exit the outsourcing relationship.

Accepted Answer

A) termination clause 
B) balance sheet 
C) offer document 
D) defense agreement 
A) termination clause 
B) balance sheet 
C) offer document 
D) defense agreement

Question 17

In public cloud computing,the service provider can deliver increasing amounts of computing,network,and storage capacity on demand and without requiring any capital investment on the part of the cloud users.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following challenges is faced by organizations that are moving toward the cloud computing environment?

Accepted Answer

A) Hidden costs 
B) Flexible user support 
C) Less than expected downtime 
D) Invisible system complexity 
A) Hidden costs 
B) Flexible user support 
C) Less than expected downtime 
D) Invisible system complexity

Question 19

A good service-level agreement defines the customer's right to audit the provider's compliance and to conduct on-site inspections.

Accepted Answer

A) True 
 B)False

Question 20

Why was the International Standard on Assurance Engagements (ISAE)No.3402,Assurance Reports on Controls at a Service Organization developed?

Accepted Answer

A) To provide an international assurance standard for allowing public accountants to issue a report for use by user organizations 
B) To provide an international standard for measurements and to keep a check on the proper usage of the metric system 
C) To provide an international standard and code of conduct for the protection of corporate data,copyrights,patents,and trade secrets 
D) To provide an international assurance standard for the confidentiality of customer data and retaining the ownership of all data submitted to the service provider 
A) To provide an international assurance standard for allowing public accountants to issue a report for use by user organizations 
B) To provide an international standard for measurements and to keep a check on the proper usage of the metric system 
C) To provide an international standard and code of conduct for the protection of corporate data,copyrights,patents,and trade secrets 
D) To provide an international assurance standard for the confidentiality of customer data and retaining the ownership of all data submitted to the service provider

Which of the following software delivery approaches provides users remote access to software as a Web-based service?

What does the Type 1 Statement on Standards for Attestation Engagements 16 (SSAE 16)report?

List the key questions that an organization should answer to separate its core business processes from less critical processes.

Which of the following would be the most appropriate solution for organizations whose computing needs vary greatly depending on changes in demand?

_____ frees up a large amount of resources and management effort that can be redirected to other more strategic issues within an organization.

All countries have the same stance on the protection of corporate data,copyrights,patents,and trade secrets.

Identify the goal of autonomic computing.

The fundamental costs of doing business in a developing country are higher than those in a developed country.

Who participates in the conflict resolution process for resolving any issues in an outsourcing agreement?

_____ is a public cloud computing approach that provides users with a computing platform,which includes an operating system,a programming language execution environment,database services,and a Web server.

Many organizations contract with service providers to handle their complete services such as accounting and finance,customer services,human resources,and research and development.This is known as _____.

Which termination clause allows an organization to end the outsourcing agreement and go to court to collect compensation for the damages caused?

A _____ is a high-level,summary document that defines both the services and the performance and availability levels at which those services will be provided by a service provider to an organization.

A(n)_____ in an outsourcing agreement defines the conditions under which either party may exit the outsourcing relationship.

In public cloud computing,the service provider can deliver increasing amounts of computing,network,and storage capacity on demand and without requiring any capital investment on the part of the cloud users.

Which of the following challenges is faced by organizations that are moving toward the cloud computing environment?

A good service-level agreement defines the customer's right to audit the provider's compliance and to conduct on-site inspections.

Why was the International Standard on Assurance Engagements (ISAE)No.3402,Assurance Reports on Controls at a Service Organization developed?

Managers: Key to Information Technology Results

Strategic Planning

Project Management

Corporate and It Governance

Collaboration Tools

E-Commerce

Enterprise Systems

Business Intelligence and Big Data

Knowledge Management

Cybercrime and It Security

Ethical, legal, and Social Issues of Information Technology

Filters

Exam 4: Business Process and It Outsourcing

Which of the following software delivery approaches provides users remote access to software as a Web-based service?

What does the Type 1 Statement on Standards for Attestation Engagements 16 (SSAE 16)report?

List the key questions that an organization should answer to separate its core business processes from less critical processes.

Which of the following would be the most appropriate solution for organizations whose computing needs vary greatly depending on changes in demand?

_____ frees up a large amount of resources and management effort that can be redirected to other more strategic issues within an organization.

All countries have the same stance on the protection of corporate data,copyrights,patents,and trade secrets.

Identify the goal of autonomic computing.

The fundamental costs of doing business in a developing country are higher than those in a developed country.

Who participates in the conflict resolution process for resolving any issues in an outsourcing agreement?

_____ is a public cloud computing approach that provides users with a computing platform,which includes an operating system,a programming language execution environment,database services,and a Web server.

Many organizations contract with service providers to handle their complete services such as accounting and finance,customer services,human resources,and research and development.This is known as _____.

Which termination clause allows an organization to end the outsourcing agreement and go to court to collect compensation for the damages caused?

A _____ is a high-level,summary document that defines both the services and the performance and availability levels at which those services will be provided by a service provider to an organization.

A(n)_____ in an outsourcing agreement defines the conditions under which either party may exit the outsourcing relationship.

In public cloud computing,the service provider can deliver increasing amounts of computing,network,and storage capacity on demand and without requiring any capital investment on the part of the cloud users.

Which of the following challenges is faced by organizations that are moving toward the cloud computing environment?

A good service-level agreement defines the customer's right to audit the provider's compliance and to conduct on-site inspections.

Why was the International Standard on Assurance Engagements (ISAE)No.3402,Assurance Reports on Controls at a Service Organization developed?

Managers: Key to Information Technology Results

Strategic Planning

Project Management

Corporate and It Governance

Collaboration Tools

E-Commerce

Enterprise Systems

Business Intelligence and Big Data

Knowledge Management

Cybercrime and It Security

Ethical, legal, and Social Issues of Information Technology

Filters