Exam 13: Leading the Information Systems Function

________ IS governance designs are often found in organizations with highly autonomous business units that see no major benefits from sharing IS applications and other IT resources.

Decentralized IS designs are found in companies with highly autonomous business units that can achieve only minimal benefits from sharing IS operations or applications with other business units.

Which performance metric is not part of the typical balanced scorecard?

Which of the following is a popular tool used to assess the overall performance of the IS organization,not just the financial impacts?

Which of the following is a potential benefit of a PMO?

Which statement is true about an account manager position?

Many technology decisions involve trade-off decisions from a service delivery perspective.

When to abandon a legacy system,versus continuing to incur application maintenance costs,is a key application management issue.

Which of the following is not an IT asset that IS leaders are responsible for managing?

Which of the following is a characteristic of a good IS chargeback system?

The ITIL framework was developed by a branch of the British government to provide standardization in chargeback systems.

Which of the following is a common practice for retaining IT workers?

Application outsourcing to countries that are geographically closer to a company's headquarters and in an overlapping time zone is referred to as:

In general,the largest percentage of an IS organization's annual budget is for:

Which statement about telecommuters is true?

In many organizations,an IS steering committee or advisory board is responsible for approving and prioritizing IT investments.

"Best shore" outsourcing refers to:

Which of the following has led to changes in the IS role within today's organizations?

Which is important when selecting an outsourcing vendor?

Chargeback transfer prices are often established for all of the following except: