Question 1

A check-in kiosk at the airport would be what type of CRM application?

Accepted Answer

A)  Inbound telesales 
B)  Customer touching 
C)  Outbound telesales 
D)  Sales 
E)  Customer facing 
A)  Inbound telesales 
B)  Customer touching 
C)  Outbound telesales 
D)  Sales 
E)  Customer facing

Question 2

A(n) _____ is software that helps companies acquire and retain customers.

Accepted Answer

A)  enterprise resource planning system 
B)  customer relationship management system 
C)  supply chain management system 
D)  transaction processing system 
E)  functional area information system 
A)  enterprise resource planning system 
B)  customer relationship management system 
C)  supply chain management system 
D)  transaction processing system 
E)  functional area information system

Question 3

Electronic data interchange is a communication standard that enables the electronic transfer of routine documents between business partners.

Accepted Answer

A) True 
 B)False

Question 4

The flows in supply chains consist of which of the following?

Accepted Answer

A)  Materials 
B)  Information 
C)  Finance 
D)  All of the these 
E)  None of the these 
A)  Materials 
B)  Information 
C)  Finance 
D)  All of the these 
E)  None of the these

Question 5

_____ is the component of an operational CRM system that automatically records all the aspects in a sales transaction process.

Accepted Answer

A)  Inbound telesales 
B)  Outbound telesales 
C)  Sales team efforts 
D)  Sales force automation 
E)  The customer help desk 
A)  Inbound telesales 
B)  Outbound telesales 
C)  Sales team efforts 
D)  Sales force automation 
E)  The customer help desk

A check-in kiosk at the airport would be what type of CRM application?

A(n) _____ is software that helps companies acquire and retain customers.

Electronic data interchange is a communication standard that enables the electronic transfer of routine documents between business partners.

The flows in supply chains consist of which of the following?

_____ is the component of an operational CRM system that automatically records all the aspects in a sales transaction process.

Introduction to Information Systems

Organizational Strategy, Competitive Advantage, and Information Systems

Ethics and Privacy

Information Security

Data and Knowledge Management

Networks

E-Business and E-Commerce

Wireless, Mobile Computing, and Mobile Commerce

Social Computing

Enterprise Resource Planning Systems

Business Intelligence

Acquiring Information Systems and Applications

Technology Guide 1 - Hardware

Technology Guide 2 - Software

Technology Guide 3 - Cloud Computing

Filters

Exam 11: Crm and Scm

A check-in kiosk at the airport would be what type of CRM application?

A(n) _____ is software that helps companies acquire and retain customers.

Electronic data interchange is a communication standard that enables the electronic transfer of routine documents between business partners.

The flows in supply chains consist of which of the following?

_____ is the component of an operational CRM system that automatically records all the aspects in a sales transaction process.

Introduction to Information Systems

Organizational Strategy, Competitive Advantage, and Information Systems

Ethics and Privacy

Information Security

Data and Knowledge Management

Networks

E-Business and E-Commerce

Wireless, Mobile Computing, and Mobile Commerce

Social Computing

Enterprise Resource Planning Systems

Business Intelligence

Acquiring Information Systems and Applications

Technology Guide 1 - Hardware

Technology Guide 2 - Software

Technology Guide 3 - Cloud Computing

Filters