Question 1

According to the text, what is the focus of quality assurance?

Accepted Answer

A)  meeting the needs of the consumer 
B)  assessing work processes to identify opportunities for improved performance 
C)  improving performance when standards are not met 
D)  building quality performance into work processes 
A)  meeting the needs of the consumer 
B)  assessing work processes to identify opportunities for improved performance 
C)  improving performance when standards are not met 
D)  building quality performance into work processes

Question 2

As a program manager, which of the following visual aids might you choose to use to identify reasons for delays or problems in a process?

Accepted Answer

A)  time series chart 
B)  fishbone diagram 
C)  balanced scorecard 
D)  flowchart 
A)  time series chart 
B)  fishbone diagram 
C)  balanced scorecard 
D)  flowchart

Question 3

What is the term for a set of actions, changes, or functions that bring about a result?

Accepted Answer

A)  system 
B)  sentinel event 
C)  benchmarking 
D)  process 
A)  system 
B)  sentinel event 
C)  benchmarking 
D)  process

Question 4

The nurse demonstrates knowledge of quality improvement when he makes which of the following statements to his peers on the unit following a management meeting?

Accepted Answer

A)  "I am not responsible for quality improvement interventions." 
B)  "I feel everyone has to participate to improve quality." 
C)  "I feel that this benefits the organization, not clients who are our customers." 
D)  "Management can deal with this and then let us know." 
A)  "I am not responsible for quality improvement interventions." 
B)  "I feel everyone has to participate to improve quality." 
C)  "I feel that this benefits the organization, not clients who are our customers." 
D)  "Management can deal with this and then let us know."

According to the text, what is the focus of quality assurance?

As a program manager, which of the following visual aids might you choose to use to identify reasons for delays or problems in a process?

What is the term for a set of actions, changes, or functions that bring about a result?

The nurse demonstrates knowledge of quality improvement when he makes which of the following statements to his peers on the unit following a management meeting?

Canadas Health Care Environment

Basic Clinical Health Care Economics

Evidence-Based Practice

Nursing and Health Care Informatics

Population-Based Health Care Practice

Personal and Interprofessional Communication

Politics and Consumer Partnerships

Nursing Leadership and Management

Current Issues and Trends

Effective Team Building

Budget Concepts for Client Care

Effective Staffing

Delegation of Nursing Care

Strategic Planning and Organizing Client Care

Change, Innovation, and Conflict Resolution

Power

Decision Making

Legal Aspects of Client Care

Spirituality and the Profession of Nursing

Ethics and the Profession of Nursing

Collective Bargaining

Career Planning and Development: Creating Your Path to the Future

Filters

Exam 17: Managing Performance and Outcomes Using an Organizational Quality Improvement Model

According to the text, what is the focus of quality assurance?

As a program manager, which of the following visual aids might you choose to use to identify reasons for delays or problems in a process?

What is the term for a set of actions, changes, or functions that bring about a result?

The nurse demonstrates knowledge of quality improvement when he makes which of the following statements to his peers on the unit following a management meeting?

Canadas Health Care Environment

Basic Clinical Health Care Economics

Evidence-Based Practice

Nursing and Health Care Informatics

Population-Based Health Care Practice

Personal and Interprofessional Communication

Politics and Consumer Partnerships

Nursing Leadership and Management

Current Issues and Trends

Effective Team Building

Budget Concepts for Client Care

Effective Staffing

Delegation of Nursing Care

Strategic Planning and Organizing Client Care

Change, Innovation, and Conflict Resolution

Power

Decision Making

Legal Aspects of Client Care

Spirituality and the Profession of Nursing

Ethics and the Profession of Nursing

Collective Bargaining

Career Planning and Development: Creating Your Path to the Future

Filters