Exam 15: Change, Innovation, and Conflict Resolution

Organizational change is defined as a change that often causes the most stress or concern and is seen as an alteration of an organization's environment. Which of the following factors may be affected when an organizational change occurs?

Which of these is theories is based on responsiveness and flexibility?

Personal change is defined as a change that

Which of the following is one of the three main reasons to introduce a change?

What is the term for individuals whose behavioural response includes openness and receptivity to planned change?

Which of the following is used as a source of power in the rational-empirical strategy for change?

One change theorist describes three simple steps that are needed for change to occur: unfreezing, movement, and refreezing. Who is this theorist?

One change theorist describes a change process that involves a change agent and key personnel to get the work done. This theorist emphasizes the importance of communication throughout the change process and defined seven (7) stages in the process that were needed. Who is this theorist?

Which type of change often causes the most stress or concern?

The steps in the change process can be related to the nursing process. Using the nursing process as a model, which of the following correctly depicts the steps in the change process?

According to Charles Darwin, "It is not the strongest of the species that survives, nor the most intelligent, but rather the one most responsive to change."

It is important to know common behavioural responses that individuals and organizations may have to change. Bushy and Kamphuis (1998) identified six of these behavioural responses to planned change that are usually apparent in health care facilities and on nursing units. Describe these six behavioural responses that you should be aware of to empower yourself with the knowledge that these responses may and will be present.

What is the formal name for Lewin's change theory?

Professional change is defined as a change that can

Which of these is a characteristic of an effective change agent?

According to the text, what is the most frequent response to change?

Which characteristic of Lewin's change theory causes it to have limited application in health care organizations?

One change theorist describes a six- (6-)step change process model that emphasizes the planning stage and the need to plan carefully to prevent resistance to change of affected staff. This theorist believed participation of those team members or people who would be affected by change was necessary for change. Who is this theorist?

Which type of organizational change alters authority relations or job redesign?

Which of the following is one way a change agent can manage the process of change?