Exam 15: Change, Innovation, and Conflict Resolution

Bennis, Benne, & Chin (1969) defined three strategies that change agents may use to promote change in groups or organizations. Which strategy is being used in the following statement? "I am the manager on this unit and what I say will be final. If you do not like it, you are more than welcome to give me your opinion; however, I have made up my mind."

Which step in the change process determines who will be affected and when the change will occur?

What is the conflict resolution technique in which each side gives up something and gains something?

Which behavioural response is illustrated by the following statement? "If I don't do it, I will be left behind and I think this may be beneficial. I want to be known as someone who works with others."

According to Silber (1993), there are four factors that affect an individual's ability to cope with change. Summarize these four factors and explain how they affect an individual's ability to cope with change.

The Critical Care unit in a busy area hospital is experiencing change because a new unit manager has been hired. The new unit manager who is replacing the old one comes to the unit with many new ideas about expanding the role of nurses on the unit. Many opinions are heard from staff members daily on the floor. Examine the following statement, made by one of the senior nurses who was overheard in the staff lounge today: "I am so happy about this change. I cannot wait to assist in its implementation." Which behavioural response cited by Bushy (1993) is demonstrated by this statement?

Sullivan & Decker (2009) define change as

Which of these general statements best describes the concept of change?

Which conflict resolution technique has the advantage of being the best solution for the conflict and encompasses all important goals to all sides?

Which one of these models emphasizes the participation of key personnel and the change agent in designing and planning the intended change project?

According to the text, people often respond to change by exhibiting ___________.