Exam 8: Ethical Problems of Managers

Which of the following is false about employee engagement?

If Amy, a top-level executive at Phone Banks, Inc., is interested in developing the corporate culture to be open organizations that identify and resolve ethical issues rather than sweeping them under the rug, she should focus on which drivers of engagement?

Unfortunately, given diverse activities that managers are responsible for, they play a limited role in increasing employee engagement and building an ethical culture.

The difficulty in situations with family and personal issues is achieving a balance between maintaining a worker's right to privacy and ensuring fairness to coworkers.

According to management experts, "Management by walking around" is passé in the Internet age where managers can easily communicate with employees using technology.

Types of Employee Engagement -Jane frequently refuses to do work that "is not her job."

At Delivering One Dish at a Time, Inc. three employees Amanda, Corey, and Brittany can be described as having the following characteristics: passionate and enthusiastic, feel profoundly connected to the company, and eagerly go the "extra mile." These employees fit into which of these groups?

Employees who perceive that they have been unfairly treated are less satisfied, less likely to go the extra mile, and more likely to steal from the organization.

According to James Shaffer, an expert in communication and employee engagement, all of these are drivers of engagement EXCEPT:

Which drivers of engagement encourage the two‐way communication that is critical for ethical issues to be identified and resolved?

At Compton Fans, Inc. two employees Kiersten and Donna can be described as having the following characteristics: "checked out" and someone who do put time-but not passion or energy-into their work. These employees fit into which of these groups?

Because of a family emergency, John was unable to complete a report for his boss. Instead, he asks a coworker to finish it for him and in the morning, John tells his boss that he did the report. Is there anything wrong with John's action?

Compliments are just that, compliments, and employees too sensitive to accept them should receive sensitivity training.

One of a manager's most important responsibilities is to bring good people into the organization.

The Equal Employment Opportunity Commission (EEOC) received more than 93,000 workplace discrimination complaints in 2011, and monetary relief for victims totaled more than $376 million.

Types of Employee Engagement -Lucy is passionate and enthusiastic about her work. She is eager to go the extra mile.

Fortunately, those who survive company layoffs rarely exhibit negative behaviors (such as decreased productivity or low morale).

At Lazy Massage Chair, Inc. Lou has always been described by his coworkers as someone who is "checked out." Lou would fit into which of these groups?

If your manager asks you to betray your ethical standards, you should respond politely but firmly that you will not compromise your standards.

Managers earn their subordinates' credibility and respect by setting clear standards, deliberately communicating those standards, and insisting that all adhere to the standards.