Which of the Following Best Fits the Definition of Total-Quality

Multiple Choice

Which of the following best fits the definition of total-quality management?

A) It is a method used to minimize manufacturing costs through large-volume production units and thus lower distribution costs.
B) It encompasses high quality adherence only for consumer goods that generally require broadcast promotion and long channels of distribution.
C) It is the degree of excellence or superiority that an organization's product possesses.
D) It is a commitment to satisfy customers by continuously improving every business process involved in delivering products or services.