When American Airlines Asked "1) What Types of First-Class Passengers

Multiple Choice

When American Airlines asked "1) What types of first-class passengers would respond most to ultra high-speed Wi-Fi service and 2) How many are likely to use it at different price levels?", it was ________.

A) setting specific research objectives
B) conducting exploratory research
C) outlining decisions
D) defining the problem
E) designing a research plan