Identify the First Step in the Workload Approach to Establish

Multiple Choice

Identify the first step in the workload approach to establish sales force size.

A) grouping customers into size classes according to annual sales volume
B) establishing desirable call frequencies for each customer class
C) determining the total workload for the country in terms of sales calls per year
D) determining the average number of calls a sales representative can make per year
E) calculating the total number of sales reps needed