Multiple Choice
Customers who view a service as homogeneous ________.
A) only patronize a preferred service provider
B) judge services on the basis of the providers
C) care less about the provider than about the price
D) pick a service provider based on functional attributes
E) opt for the service with the highest price, irrespective of quality
Correct Answer:

Verified
Correct Answer:
Verified
Q4: The fact that services are typically produced
Q5: A service is essentially intangible.
Q6: There are five categories of service offerings
Q7: While goods meet personal needs, services meet
Q8: The manager of a computer service center
Q10: External marketing describes the training and motivation
Q11: Define customer failures and list four methods
Q12: What the customer expects from a service
Q13: Services high in _ qualities have characteristics
Q14: Walmart has decided to hire extra clerks