Multiple Choice
Marketing modules in CRM systems provide tools for all of the following except:
A) assigning and managing customer service requests.
B) capturing prospect and customer data.
C) identifying profitable and unprofitable customers.
D) qualifying leads.
E) identifying opportunities for cross-selling.
Correct Answer:
Verified
Correct Answer:
Verified
Q18: A _ is an interaction with a
Q19: A supply chain driven by forecasts of
Q20: Using social networking tools to converse with
Q21: To achieve the maximum benefit of a
Q22: Discuss the business value of supply chain
Q24: Enterprise applications are based on organization-wide definitions
Q25: Cross-selling is the marketing of products to
Q26: Extensive customization of enterprise software reduces the
Q27: Distribution and delivery of products to retailers
Q28: The bullwhip effect leads to declining inventory